Scheduling & Workload Administrator - Part-Time

Work location: Yishun

One year contract postion

Scheduler & Workload Adminsitrator (Customer contact center)

Job descriptions:

· Responsible for scheduling Onsite Field Service Engineers and Authorized Service Providers (ASP) to install, repair or maintain company equipment or applicable instruments.

· Works closely with Sales and Support Organizations, Customer Operations Center, Support Parts Logistics and Authorized Support Providers to ensure timely delivery of services to our customers.

· Provides administrative support for the Service Contact Center, including call management, document creation and office automation.

· Works in strong partnership with Technical Remote Support Engineers and has direct responsibility of meeting contractual response times on all assigned tasks.

· Responds to customer inquiries, acts as liaison with other internal business groups.

· Ability to manage a highly pressurized and demanding multitasking environment on a daily basis, responding to sudden changes of priority and to management escalations with immediate solutions.

Job requirements:

· Degree or diploma with relevant work experience.

· Multitask, time management, good follow up skills and customer service oriented.

· Strong planning and organization skills.

· Knowledge of Microsoft Office Suite and relevant SAP modules.

· Effective and concise communication skills – verbal, written and listening (English).

· Possesses full accountability to execute all the assigned task.

· Ability to handle customer onsite requests via telephone and mail.

· Ability to work independently and without direct supervision.

· Provides substitute support to the scheduling team in handling customer facing issues, when necessary.