Temp Staff (Admin CS) - Part-Time

Job Scope:
1. Administrative Support

• Manage Case Management system admin operations including role assignments, basic report generation and category maintenance
• Assist with corporate gifts management and coordination
• Assist with adding and removing of Billing Contacts for organisations
  
  2. Mail and Courier Management
• Prepare outgoing mail (registered, local and overseas) for postage
• Coordinate courier deliveries and pickups with proper record keeping
• Follow up closely to ensure timely delivery and pickup completion
  
  3. Customer Service Operations
• Provide professional customer service by responding to enquiries across CSC service touchpoints within Service Level Agreement
• Handle customer enquiries, support L1 on clarifications where required, and assess and route/escalate cases to appropriate teams (L2/L3) in accordance with established workflows

Requirements:

• Previous customer service or administrative experience is a plus
  
  - Skills and Competencies:
• Strong communication and listening skills
• Good written communication skills, including the ability to craft clear, professional, and empathetic email responses
• Effective problem-solving and analytical abilities
• Basic technical proficiency (basic computer literacy, basic knowledge of excel, quick learning of new systems, able to navigate different systems)
• Good time management and multitasking abilities
• Able to work both collaboratively and independently
  
  - Personal Attributes:
• Good emotional intelligence and patience
• Quick learning and adaptability
• Professional attitude and reliability
• Pleasant disposition with good interpersonal skills
• Strong integrity and drive for excellence in work

Working Hours: Mondays to Fridays - Office hours
Contract Period: 8 months
Salary: $2650/month
Location: Buona Vista

EA License No: 96C4864
Reg. No.: R24121728 EUNICE WOO JING QI