Training Executive - Part-Time

This is a 1-year contract position with opportunities for renewal or conversion to a permanent role based on performance and business requirements.

1. Course Administration & TPGateway Management

• Course Run Submissions: Opening course runs, assigned trainers, and classroom venues using TMS (synced to TPGateway).
• Enrolment & Funding Verification: Checking learner eligibility for subsidies (e.g., SkillsFuture Credit, UTAP (in future), Mid-Career Enhanced Subsidy).
• Attendance Tracking: Oversee daily Singpass and manual attendance, ensuring compliance with SSG's minimum attendance requirements.
• Grants & Claims: Monitor grant submissions and payments for individuals corporate clients.

2. Training Logistics & Operations

• Classroom Readiness: Preparing physical classrooms for course runs.
• Materials & Assessment: Printing or distributing course notes, managing training materials and inventory.
• Trainer Coordination: Informing the schedules of internal and freelance adult educators, ensuring they are briefed on class profiles and logistics.
• Learner Coordination: Ensure all learners are reached out 3 days / 1 week before for attendance and reminders.

3. Customer Service & Sales Support

• Inquiry Management: Handling walk-ins, phone calls, and emails regarding course availability, fees, eligibility and pre-requisites.
• Post-Course Support: Issuing certificates and monitoring inhouse post-course evaluations and TRAQOM survey.

4. Audit & Quality Assurance

• Assessment Records: Filing/scanning assessment records, checklists, and competency results securely for periodic SSG audits.
• Feedback Compilation: Consolidating participant feedback ratings (which are highly scrutinized by SSG to maintain course funding status) for yearly management review.

Requirements

• Fresh graduates are welcome to apply.
• Experience with SSG-funded courses, TPGateway, or Training Management Systems will be an advantage but not required.
• Strong organisational and administrative skills.
• Good communication and interpersonal skills.
• Proficient in Microsoft Office and Google Workspace.
• Able to manage multiple tasks and deadlines.