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Visitor Experience Intern - Part-Time

salary Salary :

$800 - 1,200 monthly

Job Description - Visitor Experience Intern - Part-Time

Key Responsibilities

  • Analyse customer feedback from reviews, surveys, social media, and other channels.
  • Categorise feedback into key areas such as Ticketing, Retail, and Overall Experience.
  • Identify recurring issues, trends, and opportunities for improvement.
  • Prepare reports and present insights with actionable recommendations.
  • Work closely with Marketing and Operations teams to support visitor experience improvements.
  • Review the visitor journey across digital platforms, including the website, social media, and booking process.
  • Identify UX/UI gaps and friction points that may affect user experience and ticket conversions.
  • Recommend improvements to website design, content structure, and booking flow.
  • Suggest ways to improve ticket sales conversion through better customer journeys and user experience.
  • Monitor key metrics such as customer sentiment, ratings, engagement, and conversion rates.

Requirements

  • Strong analytical and problem-solving skills.
  • Detail-oriented with the ability to identify patterns and trends.
  • Interest in customer experience, digital marketing, or UX/UI.
  • Good communication and presentation skills.
  • Able to work independently and collaboratively in a team environment.
  • Familiarity with website user journeys, customer behaviour, or digital analytics is a plus.
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About the Company

VICTORY HILL EXHIBITIONS PTE. LTD.

With its global reach and international partnerships, Cityneon has the capability to serve its clients anywhere in the world. Cityneon was listed on the Mainboard of the Singapore Stock Exchange since 2005, and was privatized on February 2019 by West Knighton Limited, a company wholly owned by Cityn...

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