Sales Coordinator - Part-Time

Job Title: Sales Coordinator

Department: Sales | Category: Clerical

Reporting Structure

• Reports to: Office Manager

• Collaborates with: Sales Engineers and Sales Executives

The Role

As our Sales Coordinator, you will be the backbone of our sales operations, providing essential indoor support and administrative assistance. You will serve as a key point of contact for our customers, ensuring their inquiries, quotes, and orders are handled seamlessly from start to finish while supporting the broader sales team.

Key Responsibilities

Customer Service & Sales Support

• Customer Communication: Manage incoming customer inquiries, prepare accurate quotations, and provide end-to-end support to ensure a smooth sales process.

• Team Assistance: Provide comprehensive administrative and operational support to the Sales Executives, Sales Manager, and Office Manager.

• Cross-Functional Coordination: Liaise closely with various internal departments to ensure all customer delivery commitments are successfully fulfilled.

Administration & Order Processing

• Order Management: Handle data entry, daily order processing, and agency purchase activities efficiently.

• Reporting: Prepare, update, and maintain accurate Sales & Marketing reports.

• Inventory Control: Assist the team with basic inventory monitoring and control.

• Ad-hoc Duties: Perform other general administrative tasks as assigned by management.

Key Performance Indicators (KPIs)

Your success will be measured by your efficiency, responsiveness, and ability to deliver exceptional service. Key metrics include:

• Service Efficiency: Turnaround cycle time from initial request to delivery, and keeping the number of late tasks or system alerts to a minimum.

• Call Management: Volume of calls handled efficiently and optimal time to answer/call length.

• Customer Satisfaction: High customer service ratings, combined with keeping complaint and escalation rates low.

Requirements & Qualifications

Education & Experience

• Minimum GCE 'N' Level.

• At least 2 years of relevant working experience in a similar administrative or sales support role.

Core Skills & Attributes

• Service-Oriented: A strong customer-first mindset with the ability to handle challenges calmly.

• Adaptability: Proven ability to work effectively under pressure and meet tight deadlines.

• Technical Proficiency: PC literate with solid experience using Microsoft Office (Word and Excel).

• Languages: Ability to communicate fluently with English, Mandarin, and Dialect-speaking customers to effectively handle their inquiries.