1 Year Contract Customer Service Officer $3.5K (EAA) - Part-Time

Job Responsibilities:

• Handle and resolve all customer queries received via phone, email, social media platform and live chats effectively and promptly.
• Follow up closely with internal parties for resolutions.
• Proactively escalate query trends, potential issues and recurring service failures to team lead/ manager and ensure that appropriate corrective action is implemented to avoid future problems.
• Handle all customer service request and any follow-up interaction.
• Assist in processing and invoicing Local and Export spare part orders.
• Prepare and generate weekly customer service reports, weekly and monthly reports to BU and HOD.
• Manage spare parts inventory.

Job Requirements:

• NITEC/Diploma in any field
• At least 1 year of experience in Call Centre, Banking or Customer Service environment.
• Possess excellent phone etiquette, comprehension, communication, and interpersonal skills.
• Proficient in Microsoft Office applications.
• Experience in SAP will be an advantage.
• On-the-job training will be provided.

Aaron Teo Yiau Bing

CEI Reg. No. R1103712

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.