Associate Engineer (One Year Contract) - Part-Time

Associate Engineer for Command Centre (Service Delivery & Ops)

1. Jeopardy & Appointment Management

·       The Command Centre will monitor and address jeopardies with Controllers, Building Access, and Planners.

·       Coordinate with Sales, Order Takers, and IT regarding untagged appointments.

·       Controllers shall escalate untagged appointments once they confirm a work order exists in ESOM but remains unlinked.

2. Attendance & Roll Call Management

·       The Command Centre will verify daily roll calls and broadcast updates to the respective contractor and Singtel controllers.

·       Partner Sponsors (or their delegates) must follow up with staff to ensure data accuracy and mitigate "no-show" risks.

3. Issue Resolution:

·       Audit and resolve tagging discrepancies originated by Sales, SDE, or Order Takers.

·       Proactively notify Account Managers and Sales teams regarding pending work orders for upcoming bookings.

·       Investigate systemic order flow disruptions and implement manual workarounds to ensure continuity.

·       Collaborate with IT to execute User Acceptance Testing (UAT) Business Requirement Testing (BRT) and bug/defect resolution.

4. Cross-Functional Support/Liaison

·       Weekly/monthly reminders to Singtel Controller to clear any overdue/outstanding task.

·       Weekly/monthly and notification for the back-end planner on the required Single Line Diagram (SLD's), fibre routing and fibre patch cable patching.

5. Order Management:

·       Oversee bookings portal for Internal Orders, special projects, and BAU fiber provisioning.

·       Extract and analyze comprehensive upcoming equipment installation task reports for a rolling 5-day outlook (CPE minus 5 through CPE minus 1).

6. Performance Review

·       Conduct regular reviews and analysis of Customer Experience (CE) surveys submitted via DFF.

7. Data Visualization

·       Create, Design and maintain functional dashboards within the DFF platform.

8. Operational Report. Generate and deliver Various Reports to Operations Managers 

·       Daily Geofence Rollcall reports.

·       Weekly/Monthly Completion Fibre Provisioning reports

·       Weekly Fibre Planner on the upcoming SLD/CE routing requirement.

·       Weekly/Monthly outstanding job that requires controller attention.

·       Monthly Jeopardy notification.

Candidate Must Have

• Diploma / Degree
• 8 years of working experience, with a telco operations environment
• Ability to converse well as it would be similar to a call center work
• Operational role