Contract Project Management (Partner Servicing, Global MNC) #HYN - Part-Time

Job Responsibilities:

• Manage and process regional claims submitted by six service partners from Sri Lanka, Taiwan and Thailand
• Review and verify claim documents for accuracy and completeness.
• Ensure timely submission of claims into the warranty system within 60 days from Repair Open (RO) date.
• Coordinate the procurement and shipment of spare parts, as well as the retrieval and return process for warranty items with service partners.
• Assist the Customer Care Centre by expediting the ordering and delivery of critical parts to Distributors/Service Partners, ensuring prompt restoration and functionality of engines/equipment.
• Serve as the primary point of contact for warranty-related claims for service partners and assist to resolve any disputes or concerns promptly and effectively.
• Communicate effectively with service partners to gather any missing information or documentation required for claim processing and
• Coordinate with internal departments such as Customer level 2 support, Warranty and Sales to facilitate claim processing and resolution.
• Maintain an organized and up-to-date database of warranty claims, including claim status, approvals, rejections, and pending.
• Generate monthly report on warranty claims amount to Germany.
• Ensure all documentation is accurately recorded and filed in accordance with company policies and regulatory requirements.
• Generate and assign internal job numbers to warranty, commissioning jobs and corrective actions claims for tracking and reference purposes.
• Raise Purchase Requisition and coordinate with Purchasing Team to ensure timely processing and issuance of purchase order to service partners.
• Receive invoices from service partners for warranty-related parts and labor claims.
• Perform goods receipt in SAP system to confirm receipt of items and initiate payment processing to Finance Team.
• Seek opportunities to improve the warranty claim process to enhance overall customer satisfaction.
• Propose and implement solutions to streamline workflows, reduce errors, and improve efficiency in warranty claim processing.

Requirements:

• Degree/Diploma with at least 5 years of relevant experience in warranty administration, customer service, or administrative roles.
• Proficient with SAP and MS Office.
• Ability to multitask, prioritize workload, and work effectively in a fast-paced environment.

If you are interested in exploring this role or other current openings in the market, kindly email me at [email protected] with your resume.

We regret to inform that only shortlisted candidates will be notified.

Ashley Loo Yan Ni | R2095115 | EA License Number: 99C4599

Recruit Express Pte Ltd Company Reg. No. 199601303W