Customer Service Assistant - Part-Time

With 20-years of making ice cream gelato, Oishi has become a leading ice cream and gelato wholesale supplier in Singapore. Offering a diverse range of frozen desserts, Oishi is a reliable ice cream gelato supplier to many hotels, restaurants, cafes and clubs. From timeless vanilla to avant-garde matcha green tea, our offerings cater to all palates. What sets Oishi apart as the preferred ice cream supplier in Singapore is its unwavering commitment to quality. Each product is crafted using only the finest ingredientsdddd. This dedication to excellence has earned Oishi a reputation as a trustworthy and top-tier choice for ice cream wholesale in Singapore. Oishi’s efficient and extensive distribution network ensures prompt and reliable service to businesses of all sizes, making it an indispensable partner for countless establishments. Oishi’s competitive pricing further bolsters its appeal, demonstrating Oishi’s understanding of the market’s demands. For 20 years, Oishi has been synonymous with providing outstanding quality ice cream gelato with impeccable service, solidifying its position as the go-to ice cream supplier in Singapore.

Job Summary: We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Assistant. The ideal candidate will be responsible for providing outstanding service to our customers through various communication channels, including phone, email, chat, and in-person interactions. The Customer Service Assistant will assist customers with inquiries, resolve issues, process orders, and ensure overall satisfaction.

Key Responsibilities:

1. Provide courteous and efficient customer service via phone, email, chat, and face-to-face interactions.
2. Address customer inquiries regarding products, services, pricing, and policies in a timely and professional manner.
3. Assist customers with order placement, tracking, modifications, cancellations, and returns.
4. Resolve customer complaints, concerns, and issues promptly and effectively to ensure customer satisfaction.
5. Collaborate with other team members and departments to escalate complex issues and provide seamless solutions.
6. Maintain accurate records of customer interactions, transactions, and inquiries using CRM software.
7. Stay up-to-date on product knowledge, promotions, and company policies to provide accurate information to customers.
8. Identify opportunities for process improvement and contribute to enhancing the overall customer experience.
9. Handle administrative tasks such as processing paperwork, filing documents, and managing inventory as needed.

Qualifications:

• Proven customer service experience in a similar role, preferably in retail, hospitality, or e-commerce.
• Excellent communication skills, both verbal and written, with a professional and friendly demeanor.
• Strong problem-solving abilities and the ability to remain calm and composed under pressure.
• Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.
• Ability to work independently with minimal supervision and as part of a team in a fast-paced environment.
• Flexibility to work varied shifts, including evenings, weekends, and holidays as needed.