Customer Service Executive

• Able to deliver a professional and high-quality service experience in a customer-facing role.
• Adept to and acquire a strong working knowledge of the offered programmes, services and processes.
• Identifying customers’ needs and to maintain a continuous high level of customer service delivery and satisfaction.
• Develop professional rapport with the customers and build positive brand loyalty
• Engage potential customers and provide them with clear explanations on the company’s offered programmes to boost lead creation.
• Conduct and assist on sales activities and events for the generation of more leads and student enrolments. This includes managing and working with staff needed for the events.
• Attend to customers’ feedback and challenges in a professional manner and follow through effectively and efficiently to resolution within the team.
• Perform any other duties and responsibilities as assigned by the Management.  

• Possesses at least GCE ‘O’ levels
• Required to work on weekends (3 Weekdays and 2 Weekends arrangements)
• Strong proficiency in written and spoken English (Being bilingual/trilingual would be an advantage)
• Able to work in a fast-paced environment
• Positive, extroverted and outgoing personality with the passion for customer service

Please visit aureusacademy.com/careers for more information. Please take note that only shortlisted candidates will be contacted.