Customer Service Officer (Esplanade, 1 Year) - Part-Time

Key Responsibilities

Reception

• Serve as the first point of contact for members of the public, providing accurate and professional guidance on eligibility, procedures, and application steps.
• Facilitate collection of documents, search results, and certificates related to marriage and revocation of divorce.
• Support solemnisation ceremonies by verifying attendance and completion of application and appointment requirements ahead of each ceremony.

Counter Services

• Provide comprehensive counter assistance, reviewing submitted documents for accuracy and completeness.
• Prepare couples for their appointment with the Kadi, ensuring they understand the process and requirements.
• Process applications
• Manage post-appointment follow-ups and liaise with relevant officers on complex or escalated cases.

Administrative Support

• Review and follow up on documentation to ensure timely completion ahead of appointments, including coordination with Kadi/Naib Kadi.
• Track and follow up on outstanding applications to support timely Kadi verification and certificate processing.
• Assign cases to Kadis via the system and prepare facilities and documents for solemnisation, including Saturday services.
• Handle correspondence (calls/emails), respond to public queries, and manage escalations professionally.
• Support records management, including historical marriage record searches, Certificate of Marriage extracts, and digitisation (document prep, scanning verification, eRegistry upload, archiving).

Contract: 3 months (extendable up to 1 year)
Working Hours:

Mon to Thurs – 8am to 5.30pm

Fri – 8am to 5pm
Location: Esplanade Mall

Salary: $2760 -$4230/Month

EA License No.: 96C4864

Reg. No.: R22110485 (Shanice Lim Xin Ni)