CUSTOMER SERVICE OFFICER @TAMPINES - Part-Time

🗓 Commitment Period:
• May 2024 - End Aug 2024

💰Pay Rate:
• $12 per hour (weekdays)
• $13 per hour (weekends)
*must commit on min 1 weekday, 1 weekend (or work min 2 weekdays)

⌚Working Hours:
• 5-8 hours per shift between 10am to 10pm - schedule will be assigned - do apply only if you're comfortable with it

• Commit 20 hours per week (about 3-4 days per week, depending on the roster)
🗒Job Description:
• To provide resolutions towards customer enquiries and complaints by processing exchange and returns claims, refunds, member card issues, home delivery and other related customers enquiries.

• Manage enquiries from both walk in and phone in customers and provide service recovery

• Provide customer recovery support, such as working with sales and logistics team to resolve out of stocks cases and manage cash on delivery cases, etc.

• Ensure the correct orders are handed over to customers at the merchandise pick-up point

• Understanding and implementing the department policies and procedures to ensure safety and security compliance and to provide customers a positive shopping experience

• Support the team through knowledge sharing, as well as become multi-skilled to support other functions within the Customer Relations Department

❗Job Requirements:

• Minimum 1 to 2 years of working experience in a fast-paced customer service / retail/ hospitality industry

• Able to converse in Mandarin

• Strong communication skills and able to deal with difficult customers

• Has the ability to take initiative and possess a strong sense of responsibility

• Solution-oriented and make well-considered decisions

• Demonstrates strong resilience and is a good team player

• Passionate about customer service and embodies a warm and engaging personality

👕Dress Code:
• Top: Provided

• Bottoms: Black/dark navy jeans (no ripped jeans)

• Shoes: Safety shoes provided

📍Location:
• Tampines

*Singaporeans preferred

WhatsApp: PM @ 9791 6159

Jacqueline Neo (R1104548)
The HR Ecology Pte Ltd (13C6391)