Customer Service Specialist - Part-Time

Job Summary

Provides customer service support by processing order information in a timely manner. Partner with the sales, finance and operations to coordinate the order to cash activities and ensure that an excellent standard of service and a high level of customer satisfaction is maintained.

Main Responsibilities/Accountabilities

• Process orders from customers utilizing the organization’s internal CRM/ERP systems and customer purchase orders, ensuring accuracy and timeliness in processing.
• Coordinate with internal stakeholders (e.g. Sales teams, Factory, local logistics and sales support teams) to resolve any issues and ensure proper follow through on the processing of orders.
• Respond to queries from customers appropriately and in a timely manner.
• Develop and maintain positive relationships with customers to ensure positive customer experience
• Actively monitor the order status until final delivery.
• Other duties as assigned by management

Job Requirements

• Diploma / relevant certification in any discipline
• 3-5 years’ relevant experience in an MNC environment preferred
• Business level English proficiency
• Experience with handling regional customers preferred
• Strong attention to details
• Experience in logistics or shipping
• Excellent verbal communication skills including active listening
• Ability to work independently and a team player
• Experience in Microsoft office and SAP preferred
• Able to communicate and understand Mandarin in order to communicate with Chinese speaking customers