Customer Support Engineer / Specialist #HMS - Part-Time

📢 Hiring: Customer Support Engineer / Specialist
Industry: Role supports the Semiconductor business
Location: Changi
Working Hours: Monday – Friday, 8:00 AM – 5:30 PM
Salary: S$4,200 – S$5,500/month
Position: Customer Support Engineer / Specialist

Key Responsibilities

🔹 Customer Support

• Provide prompt technical support and information to customers.
• Build strong customer relationships and ensure high customer satisfaction.
• Gather and communicate customer feedback on product quality, delivery and services to internal teams.
• Initiate and coordinate customer satisfaction improvement activities across departments.

🔹 Quality & Compliance

• Comply with all company and customer quality, safety and compliance requirements.
• Maintain good housekeeping practices.
• Observe safety procedures and use approved work methods both within the factory and at customer sites.

🔹 Failure Analysis

• Perform failure analysis on defective products after receiving the necessary training.
• Prepare detailed failure analysis reports.
• Verify and identify defective products accurately.

🔹 Defect & Crisis Management

• Lead containment and control activities during quality issues.
• Escalate critical issues appropriately when required.
• Support operational tasks based on training plans and business needs.

Interested candidates, do submit your resume to : [email protected] OR telegram @jocelynchan

Jocelyn Chan| Consultant | Recruit Express Pte Ltd (Healthcare & Lifescience)
Company EA Licence number : 99C4599
Personnel EA License: R1331820