Executive Officer, Customer Care (1 Year Contract) - Part-Time

What You'll Do:

• Carry out supervisory duties to plan, assign and direct work to ensure daily operation efficiency, ensuring that regulatory and internal KPIs are met

• Supervise team of frontline agents; Monitor, coach and guide staff in meeting individual KPIs

• Identify and provide solutions to both customers’ and team needs

• Handle escalations and complaints

• Any other ad-hoc duties as assigned

What You'll Need:

• Degree from a recognized institute

• At least 2 years of customer service management experience in customer facing role preferred

• Strong organisational, analytical and effective problem solving skills

• Strong communication skills, both written and verbal

• Proven people management skills; able to build relationship with colleagues at all levels

• Self-starter. Possess professional, positive, can-do attitude. Manage pressure effectively

Thank you for your interest in SP Group. You will be contacted if you are shortlisted for an interview.