Front Desk Executive

Unveiled in 1989, Expressions is a recognized pioneer in the beauty industry. It adopts the philosophy of total wellness, offering a wide range of facial and slimming treatment, as well as spa therapy. All of which are supported by high technology equipment and service-excellence standards.


Candidate will be stationed in the retail store setting to work with other retail staff and undergo training to nurture skills in retail operation management. Candidate will also be in direct interactions the customers and be responsible to oversee customer service.


Responsibilites:

  
Support the Operations Manager in the supervision of store operations and the management of retail manpower
  
Manage front desk operations (appointment system, point-of-sales system, credit card and digital payment terminals).
  
Attend to customer enquiries and advise customers on the benefits of massages
  
Perform sales pitch to prospective customers for spa and massage services
  
Provide service excellence to garner good service reviews
  
Handle customer complaints, if any, and provide appropriate solutions and maintain excellence after-sales customer relationship.
  
Responsible for merchandising presentation
  
Work with HQ marketing team to brainstorm and propose promotion activities, and ensure prompt promotion and display execution
  
Maintian exemplary spa environment in terms of cleanliness and tidiness
  
Manage store inventory through requisition and stock taking.
  
Daily reporting of beauty services and any other operational issues to management

Technical Skills and competence you will learn:

  
Knowledge of the Company’s products and services
  
Theory and practical on the Company’s internal and external point-of-sales system, and front desk operations
  
Customer service
  
Front desk operation
  
Sales pitch
  
Retail Operations Management
  
Manpower coordination
  
Active participation in marketing activities
  
Knowledge in merchandising presentation

Programme: 9 months attachment, convertible to full time

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