Product Operations Specialist 12 Months Contract Up To $6400 - Part-Time

We’re Hiring: Product Operations Engineer

Join us in building and evolving the operational backbone that enables product teams to deliver mission-critical outcomes for government and defence stakeholders. If you are passionate about improving product delivery, leveraging AI tools, and driving operational excellence, this is an exciting opportunity to make a real impact.

Job Highlights

Contract Duration: 12 months Contract
Salary: Up to $6,400/month
Location: Depot Road, Singapore
Work Hours: Monday to Friday, Office Hours

🧩 Key Responsibilities

Operational Excellence & Process Improvement:

• Standardise and improve product planning cadences, roadmap rituals, and cross-team coordination
• Implement lightweight governance to ensure alignment while enabling team autonomy
• Enhance recurring workflows such as onboarding, incident handling, and release processes
• Introduce automation, tools, and documentation to reduce manual coordination
• Develop and maintain playbooks, templates, and operating standards

ProductOps Tooling & Internal Products:

• Maintain and improve internal ProductOps platforms (knowledge base, dashboards, AI copilot, design systems)
• Act as the main point of contact for user feedback, issues, and escalations
• Administer product tooling ecosystem within governance and security constraints
• Track user experience metrics and prioritise improvements

AI-Native Practices & Innovation:

• Leverage AI tools for productivity, reporting, documentation, and analysis
• Explore and pilot new AI tools and workflows for adoption across teams
• Identify opportunities to integrate AI into ProductOps processes
• Support upskilling of teams in responsible and effective AI usage

Data & Insights:

• Build dashboards and define metrics to support data-driven decision making
• Translate product usage data into actionable insights
• Automate reporting processes and ensure data accessibility with proper controls
• Maintain trusted metrics frameworks used across teams

Adoption & Change Management:

• Drive adoption of ProductOps tools and processes across stakeholders
• Coordinate rollout plans, onboarding, and training initiatives
• Gather and centralise feedback to inform product roadmap improvements

✅ Who We’re Looking For

• Bachelor’s or Master’s degree in Engineering, Computer Science, Information Systems, or related field
• Minimum 3 years of experience in Product Operations, Project/Program Coordination, or related roles
• Experience working in complex, multi-stakeholder environments
• Strong analytical skills with ability to translate data into actionable insights
• Familiarity with product delivery and tooling (roadmaps, issue tracking, analytics platforms)
• Strong communication skills with experience producing reports and documentation
• Ability to work within governance, security, and compliance environments

⭐ Preferred Qualifications

• Experience with AI tools, LLM-based workflows, prompt engineering, or automation
• Exposure to internal product platforms, developer tooling, or design systems
• Experience building AI-assisted workflows or agent-based solutions
• Understanding of ProductOps, DevSecOps, or MLOps practices
• Experience in defence, government, or regulated environments
• Knowledge of multi-agent orchestration (advantageous but not required)

📩 How to Apply

Apply via MyCareersFuture. Only shortlisted applicants will be contacted.

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BGC Group Pte Ltd (Outsourcing)
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