Why explore
- Gain exposure across our global commercial business
- Be part of a group that is safety-driven and values inclusion
- Join an encouraging leadership group, committed to your growth and development
- Based in Singapore, a global commercial hub for Rio Tinto
About the role
The Manager, Business Process Reengineer is a member of the Contract to Cash Simplification team within our Commercial Services organization. The BPR Manager is responsible for developing and leading the Business Process Management & Continuous Improvement strategy to ensure the Commercial Services processes, systems, and procedures are optimized to meet business objectives and aligned with the GPO model.
This role is a great opportunity to contribute to the transformation of our Contract-to-cash processes that will be enabled by process harmonization and leveraging digital solutions.
Reporting to the C2C Manager, Transformation, you will:
- Understand the end-to-end processes and own the current process maps.
- Lead process workstream in transformation programs with a holistic view of process, technology, data, controls, governance, and policy.
- Proactively identify, drive, and promote business process, digital, and automation improvements to deliver improved customer service solutions effectively and efficiently to internal and external stakeholders.
- Build a business case for initiatives to agree and prioritize value realization.
- Drive stakeholder engagement & collaboration.
- Ensure stakeholder needs are met and business benefits are realized.
- Drive consistency in approach across regions and product groups.
- Lead CS initiatives such as knowledge management, NAI, process documentation, policy review, new system development and implementation, etc.
- Manage and update existing process maps and control frameworks.
- Develop and maintain CS service catalog.
- Manage pipeline of new business for CS.
- Lead ad-hoc projects aimed at optimizing value for the company.
- Establish metrics to measure the effectiveness of improvement initiatives and provide updates.
- Build and maintain a culture of business improvement by providing coaching and guidance to Commercial Services team members and promoting best practices.
About you
To be successfully considered for this role, you will have:
- Bachelor's degree in Commercial disciplines.
- 7-10 years of experience in supporting business process improvement and leading cross-functional teams or similar.
- Demonstrated success in driving Business Process Reengineering (BPR).
- The ability to coordinate several projects simultaneously and experience working in an agile work environment will be viewed favorably.
- Proficient with MS Office Suite, business modeling tools, and business process modeling notation (BPMN)
- Highly effective leadership, organizational, time management, and analytical skills and ability to work in a high-paced role, managing deliverables and stakeholders whilst maintaining autonomy and self-motivation.
- Preferred Qualifications include Lean Six Sigma and Agile certifications (i.e. Product Owner, Scrum Master, Product Management)
- A commitment to the safety of yourself and your team, and alignment with our values of Care, Courage, and Curiosity
It will also be beneficial if you have:
- Experience in the mining and metals industry.