Technical Operations Lead - Part-Time

Contract: 8 months, Potential to extend

Work Location: Harbourfront Centre

Experience: 6-10 Years

Role Description/Responsibilities:

- Accountable for day-to-day operational activities in TRUST systems, to ensure optimum system performance and determine the system strategy for business continuity.

- Review, implement and uphold the effective implementation of IT policies and operations protocols within TRUST.

- Lead a team of operational engineers to work with outsourced service providers and stakeholders in delivering TRUST operational objectives e.g. data conveyance, tools updates and maintenance, troubleshooting system issues, .

- Review and plan for systems integration efforts to ensure the TRUST system is built in an efficient and robust manner towards a high level of maintainability, reliability and availability based on established guidelines and best practices.

- Monitor and ensure that ATFM and Service Desk operations are functional, assist and triage issues.

- Review and ensuring backup solution for TRUST data and system are in place

- Responsible for ensuring data pipeline in operational state and ensuring data integrity and accessibility.

- Manage application/platform and security incidents, work with various internal teams and vendors to resolve issues on a timely basis to meet SLA, escalating to higher management if necessary. Reporting of incidents, short- and long-term incident resolution plans at appropriate forums.

Job Requirements and Skillsets:

- Formal AWS Certification.

- Substantial technical experience in AWS [direct/related work]

- Degree in Computer Science/Engineering, Information Technology, or in relevant disciplines.

- At least 6 years of working experience in Cloud-based services, IT operations and vendor management

- Proactive and dedicated individual with strong leadership, and multi-tasking capabilities

- Ability to build and maintain relationships with a wide array of people at both junior and senior levels

- Experience in running incident, problem and change management processes.

- Implementing processes as per ITIL framework. – incident, problem and change management, service transition.

- Familiarity with security and access control measures to control privileged access to test and production environment.

- Experience in networking technologies such as WAN, LAN, Network Security, Firewall rules, Load Balancers, VPNs and DNS.

- Knowledge of disaster recovery, system backup and restore

- Experience with cloud-based services (e.g. AWS including including Redshift, EMR, QuickSight, Lambda, Glue, etc) and project management tools (e.g. Atlassian, JIRA) are an added advantage

- Infrastructure as Code (IaC): Familiarity with Infrastructure as Code tools (e.g., Terraform, CloudFormation) for managing AWS resources.

- Cost Management: Ability to optimize costs and manage AWS budgets effectively.

- Database and Data Warehousing: Knowledge of database management systems, data warehousing concepts, and SQL.

- Monitoring and Troubleshooting: Proficiency in monitoring tools (e.g., CloudWatch) and troubleshooting issues in AWS environments.

Candidates with work experience on any of the following will be considered favorably:

- Experience with setting up and or running operations for research projects, and machine learning platforms will be an advantage.

- Experienced in and ability to navigate the Public Agency IT/System environment is preferred.

- Experience in data analytics systems is preferred.

- Experience with working in Government Commercial Cloud (GCC) environment and familiar with relevant change control framework will be an advantage

- Understanding of DevOps principles and practices.