Salary :
$1,000 - 2,000 monthly
Focus Area: HR Digital Transformation, Business Process Automation, AI, MS365 Systems Development & HR Knowledge-Base Foundation Building
Internship Period: 6 Months
We are looking for a Digital Transformation Intern – HR Systems, AI & Automation to support our company’s digital transformation initiatives across HR operations, recruitment operations, HR advisory, payroll, timesheet processing, claims, leave administration, applicant tracking, billing, internal workflow automation, and HR knowledge-base development.
This role is suitable for an IT, Computer Science, Information Systems, Engineering, or Business Analytics student who is interested in applying technology to real business problems. The intern will work on a mix of business process documentation, HR system implementation, automation scripting, MS365 development, AI technology research, knowledge-base structuring and development, and system integration projects.
The intern will be involved in improving current “as-is” HR and recruitment processes, designing better “to-be” workflows, implementing new IT solutions, building and organizing the foundation of the company’s HR knowledge base, and supporting users through documentation, testing, and change management.
Assist in documenting and improving internal HR and recruitment operations processes, including:
Payroll processing.
Timesheet tracking and consolidation.
Leave administration.
Claims processing.
HR advisory case handling.
Recruitment operations workflows.
Applicant tracking and candidate management processes.
CRM or ticketing system workflows for HR advisory and internal requests.
Prepare and maintain Standard Operating Procedures, business process flows, user guides, training documentation, and structured knowledge-base content for new and existing IT solutions.
Support the design of as-is and to-be business process workflows to identify manual steps, process gaps, automation opportunities, and system improvement areas.
Assist in the hands-on setup, configuration, testing, and enhancement of HR and recruitment-related systems, including:
Applicant Tracking Systems.
HRMS and payroll systems.
CRM or ticketing systems.
Internal workflow management tools.
Document management and knowledge-base systems.
Support the implementation of new system features and enhancements into existing business processes.
Assist with user requirement gathering, process mapping, user testing, issue tracking, and post-implementation support.
Coordinate with internal stakeholders, business users, vendors, and system users to ensure smooth rollout of new processes and tools.
Support the development and setup of the Microsoft 365 ecosystem for internal operations, including:
SharePoint sites, document libraries, lists, and permissions structure.
Power Automate workflows.
MS Forms, Planner, Teams, Outlook, and shared mailbox workflows.
Azure-related components where required.
Knowledge-base and document management structures.
Help design SharePoint-based solutions to organize HR, recruitment, SOP, project, system documentation, and centralized HR knowledge-base content.
Assist in building automated workflows for approvals, notifications, tracking, reminders, file routing, and process monitoring.
Develop or assist in developing automation tools to reduce manual HR and recruitment work using:
Python.
VBA Macros.
Excel formulas and automation.
Power Query.
SQL.
Power Automate.
API integrations.
Other scripting or low-code tools.
Possible automation use cases include:
Leave form consolidation.
Timesheet processing.
Payroll data validation.
Claims tracking.
Recruitment pipeline tracking.
Candidate data processing.
Invoice and billing report preparation.
Shared mailbox workflow automation.
HR reporting dashboards.
Data extraction, cleaning, and reconciliation.
Research and assist in implementing AI technologies for HR and recruitment operations, including:
AI agents.
Retrieval-Augmented Generation knowledge bases.
Internal HR and recruitment knowledge assistants.
SOP-based Q&A systems.
Document search and summarization tools.
Candidate screening or recruitment workflow support tools.
HR advisory support knowledge bases.
Evaluate how AI tools can be applied safely and practically to improve internal business operations.
Assist in structuring company knowledge, SOPs, policies, user guides, process documents, and HR advisory content so they can be used effectively by AI tools and knowledge-base systems.
Support research, planning, and documentation for integrating separate business systems into a more centralized operating model.
Systems may include:
Applicant Tracking System.
Invoice and billing system.
HRMS and payroll system.
Timesheet and claims system.
CRM or ticketing system.
Internal reporting dashboards.
Assist in mapping data flows between systems, identifying duplicated manual entry, and proposing integration or automation improvements.
Support documentation of future-state ERP or centralized system requirements.
Use AI coding tools and agents to assist in building internal automation projects, prototypes, web applications, and business tools.
Possible project areas include:
Internal automation scripts.
HR or recruitment workflow applications.
Simple internal web applications.
Company website-related web applications.
SharePoint or MS365 automation tools.
Reporting and dashboard prototypes.
Data-processing utilities.
The intern should be willing to explore AI-assisted development tools while still understanding, testing, documenting, and validating the outputs produced.
Research new HR technology, recruitment technology, automation tools, and AI solutions that can be applied to real business use cases.
Compare tools, document findings, prepare recommendations, and assist with proof-of-concept testing.
Potential research areas include:
Applicant Tracking Systems.
Recruitment automation.
AI note-taking and call transcription.
Candidate screening tools.
HR ticketing and advisory systems.
Payroll and timesheet automation.
Document management and knowledge-base tools.
Workflow automation platforms.
CRM and ERP solutions for recruitment agencies.
Assist in testing new systems, automations, and workflows before rollout.
Prepare user guides, training materials, troubleshooting guides, process notes, and knowledge-base articles for business users.
Support internal users during system changes and help collect feedback for improvements.
Track issues, document enhancement requests, and coordinate with stakeholders to ensure project follow-through.
Currently pursuing a diploma or degree in Information Technology, Computer Science, Information Systems, Engineering, Business Analytics, Data Analytics, or a related field.
Strong interest in business process automation, HR technology, AI tools, systems implementation, knowledge-base development, and digital transformation.
Basic knowledge or willingness to learn one or more of the following:
Python.
VBA Macros.
SQL.
Power Query.
Power Automate.
SharePoint.
Excel automation.
API integration.
Web application development.
Database or data-processing concepts.
Able to self-learn new technologies and apply them to practical business problems.
Strong problem-solving skills and attention to detail.
Able to communicate with business users and translate operational pain points into technology solutions.
Organized and able to document work clearly.
Comfortable working on both technical tasks and business process documentation.
Experience or interest in any of the following areas would be advantageous:
HRMS or payroll systems.
Applicant Tracking Systems.
CRM or ticketing systems.
Microsoft 365 administration or SharePoint development.
Power Platform development.
Azure or cloud-based tools.
AI agents, RAG, or knowledge-base systems.
Web automation or browser automation.
Dashboard and report automation.
Business process mapping.
Project coordination or UAT support.
Hands-on exposure to real HR and recruitment digital transformation projects.
Experience implementing and improving business systems used in daily operations.
Practical experience in automation, scripting, MS365, SharePoint, AI tools, knowledge-base development, and process improvement.
Opportunity to work on real business use cases involving HR, payroll, recruitment, billing, knowledge management, and systems integration.
Exposure to both technical development and business-user change management.
A strong project portfolio relevant to future roles such as:
IT Business Analyst.
Digital Transformation Analyst.
HR Systems Analyst.
Automation Developer.
Product Owner.
Functional Consultant.
Data Analyst.
IT Project Coordinator.
Business Process Analyst.
Interested candidates may contact:
Edwin Teo Recruiter
Mobile / WhatsApp: +65 8833 0192
EA License No: 24C2333 | EA Personnel No: R24123520
🏢 About Us: Build Your Career in Banking, Technology & Corporate Job Opportunities — Contract & Permanent Roles Available
D L Resources provides technology managed services and outsourced staffing workforce solutions for financial services institutions, banks, multi-national corporations MNCs and technology firms. We also offer recruitment, head-hunting, direct placement, and temporary contract jobs across a wide range of roles—covering both technology and business functions.
📌 EA License No: 24C2333
🔗 LinkedIn: https://www.linkedin.com/company/d-l-resources/
D L RESOURCES PTE LTD
D L RESOURCES PTE LTD is an established Information Technology Services Company. The company is focused on providing Information Technology services to our clients based in Singapore, consisting of financial institutions, banks and Multi-National Companies. The principal activities of the Com...
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