E-Commerce & Social Media Executive - Part-Time

Job Title: E-commerce & Social Media Executive (Lazada/Shopee/TikTok)
Location: East, Joo Chiat Complex
Working Hours: 44 hours/week (5.5 days: Mon-Fri + Sat half-day)
Salary Range: 2,000–2,800/month

About the Role

We are looking for a bilingual (English/Malay) hands-on executive to manage our online sales channels. You will be the bridge between our brand and our customers—handling inquiries, processing orders, and creating engaging banners that convert.

Key Responsibilities (E-commerce 70% / Social 30%)

• Customer Engagement (60% of time): Manage live chats & inquiries on Facebook, Instagram, TikTok, Lazada, and Shopee. Convert questions into sales.

• Order & Parcel Management: Process orders, coordinate with logistics partners (parcel tracking, returns, failed deliveries), and ensure same-day dispatch.

• Complaint Resolution: Handle return/refund requests, damaged goods claims, and disputes professionally (within 24-hour SLA).

• Creative Banners: Design promotional banners and product thumbnails using Canva or Photoshop for campaign periods (e.g., 10.10, 11.11, Payday sales).

• Marketplace Operations: Update product listings, monitor stock levels, and optimise keywords for Lazada/Shopee.

Requirements (Must-Have)

• Min 1 year experience in E-commerce customer service OR social media commerce (Singapore market preferred).

• Proficient in Canva (must) or Photoshop (good to have).

• Language: Fluent English + Proficient in Malay (written & spoken) – *essential because >70% of our customers are Malay-speaking.*

• Familiar with Lazada & Shopee Seller Centre (basic navigation, refund process, chat tools).

• Able to work 5.5 days/week (including Saturday half-day). Off day on Sunday + 1 weekday.

Good to Have (Bonus Skills)

• Experience with TikTok Shop or Live selling.

• Basic knowledge of Parcel tracking systems (e.g., NinjaVan, J&T Express).

• Video editing (CapCut) for simple TikTok replies.

We Offer (Sell the benefits)

• Fixed Saturday half-day – finish by 1pm, not full day.

• Performance bonus (monthly KPI on response time & sales conversion).

• Annual leave: min 7 days

• Training: Sponsored Canva Pro & marketplace certifications.

• Local team culture – no overnight shifts, no cold calling.