Customer Care Associate (Hourly) - Join A Leading Company - Part-Time

We're looking for passionate individuals to deliver exceptional service and support. Apply now for a rewarding part-time opportunity!

Roles & Responsibilities

• Address customer enquiries and feedback received via different touchpoints (including face-to-face, hotline and emails) promptly and professionally 
• Handle facility bookings, programme registrations and over-the-counter payment collections 
• Follow up with designated departments and/ or escalate issues to supervisors to ensure timely and appropriate actions are taken to resolve customer feedback and enquiries 
• Keep records of customer interactions, including lost and found items, in the CRM system according to the established criteria and guidelines 
• Maintain secure custody of found property
• Update notice and display boards with the public activities/ events conducted within the premises, and the appropriate environmental and service information
• Perform daily settlements and financial reconciliations for revenue submissions
• Identify improvements and propose recommendations to address operational challenges and enhance customer experience
• Ad-hoc duties and projects as assigned or needed

Skills

• Proficient in MS Excel, Word, PowerPoint and Outlook
• Experience in handling Point-Of-Sales system
• Excellent communication (written and spoken) and interpersonal skills
• Meticulous and takes pride in delivering high quality work
• Tech-savvy and willing to learn new systems

Requirements

• Minimum GCE ‘O’ levels and above. Prior 1 – 2 years of working experience in customer service industry would be advantageous.
• Prior sports and entertainment industry experience preferred
• Able to work in a fast-paced environment and comfortable with ambiguity
• Willing to work on weekends and Public Holidays as required
• Commit to at least 3 shifts, including 1 weekend shift, within a week
• Required to commit to a minimum average of 28 hours per week

Information

Only shortlisted candidates will be notified.

The level of appointment will depend on the qualifications and experience of the candidate.

For more information on Kallang Alive Sport Management, refer to this website, sportshub.sportsingapore.gov.sg