Head of Medical Services and Research

Key responsibilities

Head of Medical Services (HoMS) reports to Executive Director (ED), and is responsible for all health-related functions of HealthServe:

• Clinic Services
• Mental Health Services
• Health Programmes 
• Research and Advocacy

Duties

General: Under oversight of ED, exercise leadership and management over all health-related functions of HealthServe 

Clinic Services (all medical and dental clinics)

• Give oversight, leadership and management of clinic operations: finance, IT (Clinic Management System), HR (staff, interns, volunteers), facility, medical equipment, consumables, drugs, clinic and patient management processes
• Ensure compliance to all relevant law and regulations
• Develop/implement/improve: Policy, Protocols and Procedures
• Develop new clinical programs
• Monitor performance, Quality Assurance and Quality Improvement

• Mental Health Services: Give oversight and leadership of mental health services
• Health Programmes: Design, Monitoring and Evaluation of health programmes

Education

• External engagements, talks
• Students groups
• Staff, Interns, Volunteers

Research

• In-house research (academic and operational)
• Collaborating with researchers in other institutions

• Advocacy: interacting with MoM, MoH, other actors

Exercised:

Clinic Services:

•  2-3 Clinic Managers Staff
• 1-6 Medical Services Interns
•  ~200 Volunteers

Mental Health Services:

• 1 Mental Health Programme Manager
• 1-4 Special Projects Volunteers

Core Competencies

1. Health Facility Management

2. Project / Programme Management

Preferred Competencies

1. Medicine

2. Clinical Quality Improvement

3. Public Health

4. Research

Minimum Characteristics

• Master’s degree in relevant field (e.g. health administration, public health, social work, business administration)
• At least 2 years in progressively responsible administrative or management-related position within primary health care environment, preferably for vulnerable populations in the non-profit sector

Preferred Characteristics

• Previous experience providing services and exercising leadership in a culturally diverse setting
• Commitment to serve disadvantaged populations

Supervision Received:

• Executive Director
• Services Committee (Medical)