Policy Services, Analyst - Part-Time

Assist our Customer Centricity and Operations strategy, by working on projects and improvements on the opportunities to identify area where automation or e-submission can happen including new product launches. You will be also supporting the user requirements of the system enhancements for Life Operations.

WHAT YOU'LL BE DOING

• Active involvement in delivery and implementation of critical initiatives and BAU enhancements based on business needs
• Lead discussions on understanding the processes and document the rules and enhancements which are required
• Prepare and review that requirements are comprehensive and they meet the business needs taking into consideration future needs and changing business needs.
• Evaluate alternative high-level solutions with Information Technology
• Conduct/review user requirements and responsible for requirement sign off.
• Collaborate and prioritize the changes needed with other key partners in the business requirements so that the agreed launch timeline will not be impacted.
• Work towards overall planning and resources required, effective monitoring of the project status and plans.
• Provide requirements to Solution Analyst and Support Specialist.
• Prepare/review training materials and updating SOP documents.
• Actively seek continuous improvements in area of expertise
• Perform ad hoc duties which will involve the need to support processing of service requests.

WHAT WE ARE LOOKING FOR

• A Diploma and above in Business, Computer Science or a related field.
• Working experience in life insurance operations and with knowledge in both operation and system areas are preferred.
• Integral Life (Life 400/Asia AS400) background is preferred.
• Experience in handling projects and product features
• Ability to be pro-active and self-motivated in a fast-paced environment to make things happen, meticulous and able to handle priorities to meet deadlines.
• Strong analytical and problem-solving skills.
• Positive demeanor and willingness to share and learn.