Programme Support, Governance & Operations (Contract) - Part-Time

Responsibilities:

Account & Governance Administration

• Manage the day-to-day administration of Healthy 365 internal user accounts, including account creation, modification, password resets and account deactivation.
• Support governance activities by preparing monthly, quarterly and half-yearly account access reports.
• Perform Healthpoints governance audit checks and prepare reports for management review and governance meetings.
• Ensure governance records and documentation are maintained accurately and in accordance with established policies.

PMO Operations & Knowledge Management

• Support day-to-day PMO operations to ensure the smooth administration of the Healthy 365 platform and related governance activities.
• Coordinate IT service requests and incident follow-ups with internal technology teams, and maintain updates to the project risk register.
• Track and analyse user data and operational feedback to support reporting and decision-making.
• Maintain and update project documentation, governance policies, SOPs, process flows, user guides and FAQs to ensure information remains current.
• Support the development and maintenance of the Healthy 365 Knowledge Base, including training content for the Healthy 365 Knowledge AI Bot.
• Identify opportunities to improve operational processes and documentation to enhance efficiency and governance compliance.

Secretariat & Stakeholder Support

• Provide secretariat support for governance meetings by coordinating meeting schedules, agendas, calendar invitations and venue arrangements.
• Prepare meeting minutes, track action items and follow up with stakeholders to ensure timely completion of deliverables.
• Coordinate with internal and external stakeholders to facilitate communications, consolidate feedback and support project activities.
• Maintain organised project documentation and ensure information is shared accurately and promptly.

Requirements

• Diploma or Degree in Information Technology, Business Information Systems, Project Management or a related discipline.
• 1–2 years of relevant experience in PMO support, project administration, operations support, governance, or digital transformation projects.
• Experience supporting application governance, project coordination or business operations will be an advantage.
• Proficient in Microsoft Office applications, particularly Microsoft Excel (Pivot Tables, Lookup functions, data reconciliation, reporting and basic formulas).
• Strong organisational, coordination and administrative skills with the ability to manage multiple priorities simultaneously.
• High attention to detail with experience handling documentation, governance records and operational reporting.
• Good written and verbal communication skills, with the ability to work effectively with internal and external stakeholders.
• Able to work independently while collaborating effectively within a cross-functional team.
• Comfortable working in a fast-paced environment with changing priorities.
• Experience in SOP documentation, governance processes or continuous process improvement will be an added advantage.

EA Personnel Name: Jackie Ng
EA Personnel No: R22109024
EA License No: 95C5411