Organization Description
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.
Global Supplier Services (GSS) manages the source-to-pay cycle, engaging with suppliers, negotiating contracts, conducting risk assessments and evaluating the customer experience. Global teams support sourcing, third party oversight, procurement and payment operations, supplier relationship management and customer experience.
Employer Description
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
Job Description
This role will be aligned to Supplier Oversight Operations responsible for brokering all Onboarding actions for supplier engagements following standard operating procedures within the JPMC TPO Policy framework.
Job responsibilities
- End to End engagement brokering for Steady State commercial activities as per the Third-Party Oversight (“TPO”) process.
- Ensure all TPO activities within the portfolio are delivered in a manner consistent with TPO policy and regulatory guidance across all risk engagements
- Acts as interim TPO Process and Tool Subject Matter Expert (SME) for the business Delivery Managers (DMs) and Portfolio Managers
- Support new DMs to understand the TPO Program and process
- Face of TPO to Delivery Managers, Executive Sponsors and Portfolio Managers from the Line of Business (LOB)
- Ensure Supplier Oversight Service (SOS) duties are delivered in an efficient, effective and sustainable way in line with internal SLA’s, KPIs/KRIs
- Ensure regulatory compliance requirements are met, demonstrating experience in managing Internal Audit or Regulatory communications including issue and conflict resolution.
- Ensure all TPO activities within the portfolio are delivered in a manner consistent with business objectives, TPO policy and regulatory guidance
- Determine appropriate process for third party engagements (Out of Scope, Specialized Service Categories, COMPASS, etc.)
- Preparation of reports and dissemination of information by utilising the appropriate reporting tools
- To support the interim outsourcing report (i.e. called Annex 4 in Singapore) and recertifying the data accuracy of the report prior submitting to the respective regulators (ie. MAS in Singapore)
- Support any new upcoming projects within the TPO program
Required qualifications, capabilities, and skills
- 0-2 years relevant work experience in Operations, Oversight & Control, Vendor Management, or related roles pertaining to knowledge of risk management and control principles
- The role requires extensive interaction with internal customers. Outstanding listening and negotiation skills as well as being a strong written and verbal communicator at the senior management level with effective collaboration skills
- Effective time management and multitasking skills-ability to consistently achieve deadlines independently
- Broad understanding of regulatory compliance requirements, and experience in managing Internal Audit or Regulatory communications
- Strong organizational management skills, including expertise in issue and conflict resolution
- Ability to partner closely with related functions (Sourcing, Legal & Compliance, Audit, etc.) to ensure a coordinated and effective program
- High level knowledge of TPO standards and experience with Corporate Sourcing and Standard TPO systems is preferred
- Support requires excellent English language spoken, reading, and writing skills
Preferred qualifications, capabilities, and skills
- Strong organizational management skills, including expertise in issue and conflict resolution
- Strong business analysis skills to enable efficient, accurate and objective decision making
- Ability to partner closely with related functions (Sourcing, Legal & Compliance, Audit, etc.) to ensure a coordinated and effective program