Account Manager (Fixed-Term Cover) - Part-Time

Summary

This role is responsible for owning and growing an assigned installed customer base by driving expansion annual recurring revenue (ARR) and durable net revenue retention (NRR) within lower-complexity, higher-volume accounts. This role maximizes customer lifetime value through structured expansion selling, renewal leadership, and disciplined commercial execution, while leveraging digital and workflow-enabled engagement models rather than traditional high-touch service ownership.

Essential Duties & Responsibilities

• Own and deliver expansion ARR and renewal outcomes within assigned accounts.
• Identify, qualify, and close upsell and cross-sell opportunities aligned to customer value and portfolio fit.
• Lead renewal strategy and execution, ensuring retention and appropriate pricing discipline.
• Manage a high-volume install base using structured outreach, automation tools, and defined engagement cadences.
• Execute shorter sales cycles across transactional to moderate complexity opportunities.
• Build account plans focused on wallet-share growth and product adoption.
• Maintain accurate forecasting and CRM documentation for expansion and renewal pipeline.
• Coordinate cross-functional engagement with CX, Product, and Solutions teams while retaining commercial ownership.
• Transition accounts requiring higher complexity handling to appropriate segment leaders when applicable.
• Perform other duties and responsibilities as required to support business needs.

Job Level Competencies

• Extensive knowledge and application of principles, theories and concepts. Complete knowledge of all job functions and the broad industry best practices, techniques and standards. 
• Develops solutions to complex problems where analysis of situations and/or data requires in-depth evaluation of variables. Determine the best approach to achieve results and provide suggestions to improve policies and procedures. 
• Work is performed independently and requires the exercise of judgment and discretion. Exercises considerable latitude in determining objectives and approaches to assignments. Work may be reviewed at a high level. 
• May represent the organization as primary contact on assignments and/or projects. Interacts with senior professionals and management and frequently coordinates work between departments or organizations.
• Actions may impact on the organization. Failure to accomplish work will result in the inability to reach crucial organizational goals. Erroneous decisions may have a prolonged effect resulting in the expenditure of substantial resources.

Qualifications

• Typical experience: 5+ years in related role or experience.
• Actual experience may vary depending on role complexity, geography, and internal development opportunities or a comparable mix of training, education, and experience.
• Experience in account management, commercial growth, or expansion-focused sales roles.
• Demonstrated ability to manage recurring revenue relationships.
• Strong discovery and value articulation skills.
• Experience using CRM systems and structured sales methodologies.

Preferred Qualifications

• Education: University degree preferred.
• Experience managing high-volume account portfolios.
• Experience in subscription-based or recurring revenue environments.
• Familiarity with renewal and expansion sales frameworks.