Junior Account Manager - 12 Months Contract - SGD4.2k - Part-Time

We are seeking an

Account Manager

to strengthen merchant partnerships through direct engagement, issue resolution, and training on key tools while driving adoption, satisfaction, and retention.  

Key Responsibilities:

• Lead direct, in-person interactions with merchant partners across your assigned territory. Conduct regular visits, foster strong relationships, and provide hands-on support.
• Apply the Area Manager framework by planning visits strategically, tailoring discussion points to each merchant’s business, and ensuring every interaction is impactful.
• Handle merchant challenges swiftly or escalate when needed. Partner with Product, Support, and Operations teams to close gaps and prevent recurring issues.
• Train merchants on available tools (Merchant App, Self-Serve Marketing, Insights Portal) to boost adoption and drive stronger business outcomes.
• Collect and share merchant feedback with internal teams, document effective engagement strategies, and circulate best practices.
• Build deep knowledge of your area’s merchant ecosystem, competitive environment, and local market dynamics to identify growth opportunities.
• Monitor and report on key metrics including Engagement, Satisfaction Scores, Product Adoption, Retention, and Resolution timelines.

Requirements:

• Bachelor’s degree or diploma in a relevant field.  
• At least 3 years in account management, business development, or field sales. 
• Experience in F&B or e-commerce is a plus.  
• Skilled in using data and KPIs to guide decisions and actions.  
• Proactive, resourceful, and capable of working independently.  

Interested candidates may apply through the application system or send it to [email protected]. Shortlisted candidates will be notified.

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Morgan McKinley Pte Ltd
Koh Boon Sien
EA Licence No: 11C5502
EA Registration No. R1110345