Senior Retail Executive - Part-Time

Be a Part of Something BIG!

The Senior Retail Executive drives customer engagement and sales performance in Singtel retail outlets. Beyond day-to-day sales, the role supports store operational standards, mentors junior staff, and helps execute campaigns with consistent service quality. The Senior Retail Executive also provides first-level resolution for escalations and relays customer/market feedback to improve processes.

Make an Impact by

1) Customer experience and sales

• Provide end-to-end consultations across mobile, broadband and related products, tailored to customer needs.

• Explain and demonstrate device features and recommend suitable plans and value-added services.

• Upsell cross-category offerings (e.g., accessories, lifestyle products) to improve attachment and basket size.

• Manage customer escalations and provide first-level resolution before management intervention.

• Capture and relay customer feedback and competitor intelligence to improve in-store execution.

2) Store operations and compliance

• Support store opening/closing duties, daily reconciliation and inventory accuracy.

• Maintain visual merchandising standards and ensure promotional readiness (collaterals, pricing and displays).

• Assist queue and appointment management during peak hours and events to protect customer experience.

• Conduct stock checks and ensure device/accessory availability is aligned with promotions.

• Adhere to responsible selling standards and company policies; maintain accurate documentation in systems.

3) Team enablement and campaign execution

• Act as buddy mentor for new Retail Executives; provide on-the-job coaching and feedback.

• Conduct refresher training on systems (e.g., POS/CRM) and campaign updates; share best practices.

• Support campaign launches and product activations by briefing teammates and coordinating execution.

• Track store-level KPIs and support reporting to HQ (e.g., conversions, attachments, service indicators).

• Propose improvements to sales floor processes and customer journey touchpoints.

Skills for Success

• Minimum: Secondary education;
• Diploma preferred (Business, Communications or related fields).
• Sales or retail experience required (telecommunications / electronics retail experience is advantageous).
• Strong customer engagement skills; able to handle escalations calmly and independently.
• IT savvy; comfortable using POS/CRM systems and digital tools for customer and sales documentation.
• Able and willing to work retail hours, including weekends and public holidays (up to 44 hours/week; up to 6days/week).
• Good communication and interpersonal skills; bilingual in English and one other language is preferred.
• Positive attitude, dependable team player; demonstrates leadership potential for mentoring juniors.

Your Career Growth Starts Here. Apply Now!

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