Position Title: Cloud & Workplace Technology Specialist
Employment Type: Contract (via Intwo Pte Ltd)
Location: Singapore (on-site / hybrid) - with travel to regional offices as required
Reporting To: Director of Information Systems, International Trade Association
Contract Term: 1 year (following 90-day probationary period), renewable annually
Target Start Date: 1 October 2026
Engagement Model: Staff Augmentation via Intwo Pte Ltd
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1. About The Role

An International Trade Association is seeking a dedicated Cloud & Workplace Technology Specialist to serve as an embedded, relationship-focused extension of its global IT team. The resource will be placed by Intwo Pte Ltd and will support approximately 30 users across the client's Asia Pacific offices, with additional coverage for Africa and backup support for other global offices.

This role is central to the client's strategic initiative to eliminate legacy on-premises infrastructure (HCL Notes/Domino) and transition to a fully cloud-based environment built on Microsoft 365 and Azure. The right candidate will be technically proficient, relationship-driven, and comfortable working independently across multiple time zones.

2. Organisational Context

The client currently operates with a lean global IT structure: one IT lead supporting 80 employees across 14 worldwide offices. This role is created specifically to provide hands-on, dedicated coverage across:
Asia Pacific (Primary Coverage) Singapore, Manila, Taipei, Tokyo, Beijing, Hong,Kong, Seoul
EMEA / Other (Secondary Coverage) Cape Town, Casablanca, Rotterdam (backup)

3. Key Responsibilities

3.1 Day-to-Day IT Support

• Provide first-line help desk support and end-user assistance across regional offices
• Administer Microsoft 365 platform including Azure AD / Entra ID, Exchange Online, Teams, SharePoint, Intune, Defender for Endpoint, and Power Platform
• Provision and configure new user environments, devices, and onboarding packages
• Troubleshoot hardware, software, connectivity, and peripheral issues
• Support mobile device app protection policies and Intune compliance
• Conduct user training sessions including Microsoft Copilot and PowerPoint adoption

3.2 Cloud & Infrastructure Projects

• Assist in the decommissioning of HCL Notes/Domino servers across Asian offices: ○ Identify and migrate smaller applications and data stores to SharePoint ○ Migrate HCL Notes e-cabinets to SharePoint document libraries ○ Transition HCL Notes address books to shared Outlook address lists ○ Assess and migrate HCL Notes calendars to Outlook shared calendars ○ Server decommissioning, secure wiping, and recycling
• Establish and maintain remote connections to on-premises servers during transition periods
• Support Azure-hosted MySQL database troubleshooting
• Remediate legacy device configurations (local-only accounts, non-provisioned devices, excessive local admin privileges)
• Support bandwidth and security assessments across offices

3.3 Cloud Governance & Advisory (via Intwo)

• Participate in monthly architecture and cloud governance reviews with the Intwo Cloud Enablement team
• Uphold Microsoft 365 and Azure best practices including MFA, Conditional Access, RBAC, and Zero Trust principles
• Monitor and report on compliance, audit logs, and security posture
• Implement and maintain Data Loss Prevention (DLP) and Defender configurations
• Flag risks related to Azure cost governance as data migrates from on-premises to cloud

3.4 Documentation & Coordination

• Maintain accurate records of all configurations, changes, and IT governance activities
• Coordinate with the global HQ IT Director and project stakeholders on migrations and rollouts
• Produce and update IT runbooks and standard operating procedures
• Adhere to and enforce all client IT policies, security standards, and data protection requirements

4. Required Qualifications

4.1. Experience

• 3–5 years of hands-on IT support experience, ideally in a multi-office, internationally distributed environment
• Demonstrable experience in Microsoft 365 administration and end-user support
• Track record supporting diverse user bases across different cultures and time zones

4.2. Technical Skills (Must-Have)

* Microsoft 365 Platform

• Azure AD / Entra ID & Identity Management
• Exchange Online
• SharePoint & Teams
• Microsoft Intune (device management)
• Power Platform (basic support)
• Microsoft Copilot adoption & training

*Security & Compliance

• Defender for Endpoint configuration
• MFA & Conditional Access policies
• Basic hardware & software troubleshooting
• Device provisioning (execution, not packaging)
• MySQL (Azure-hosted) — basic working knowledge

5. Preferred / Nice-to-Have Qualifications

• Experience with HCL Domino/Notes environments (migration experience is a strong plus)
• Familiarity with Asia-specific security constraints, particularly China-specific M365 and network considerations
• Basic PowerShell scripting for Microsoft 365 automation tasks
• Multi-language capability — Mandarin, Japanese, or Korean would be highly valued
• SOC2 Type 2 or GDPR compliance knowledge
• Microsoft certifications preferred (MS-102, AZ-900, SC-300 or equivalent) — Intwo will sponsor and fund certification attainment as part of this engagement for candidates who do not yet hold these

6. Soft Skills & Cultural Fit

• Strong written and verbal English communication skills — ability to explain technical concepts to non-technical stakeholders
• Relationship-oriented approach — The client has a 'meet and shake your hand' culture; a consistent, trusted presence is essential
• Highly self-directed — able to operate independently while keeping remote management informed
• Collaborative and cross-cultural agility — comfortable working across Asian, African, and globally distributed teams
• Meticulous documentation discipline and adherence to process
• Adaptable and calm under pressure — capable of managing concurrent support issues across time zones

7. Work Arrangement & Travel

• Primary base: the client's Singapore office (on-site or hybrid, with regular on-site presence required)
• Standard hours: Monday–Friday, 8:00 AM – 5:00 PM SGT (with after-hours escalation protocol for critical P1 issues)
• Travel: Ability to travel to APAC regional offices when required for project delivery or on-site support
• On-call: Participation in critical incident escalation protocol as outlined in SLA