Cloud Support Engineer - Part-Time

Monitor system health, performance, and availability across AWS and Azure 

Respond to alerts, troubleshoot basic issues, and escalate complex incidents to L2/L3 teams 

Support users with access, configuration, and environment-related queries 

Maintain documentation of incidents, resolutions, and escalation processes 

Collaborate with cross-functional teams across multiple projects 

Ensure compliance with security and operational standards 

Min Bachelor's degree or above is required. 

Basic knowledge of AWS (EC2, S3, IAM, CloudWatch) 

Basic knowledge of Azure (VMs, Storage, AD, Monitor) 

Familiarity with ticketing tools (e.g., ServiceNow, Jira) 

Strong troubleshooting skills 

Ability to handle multiple tasks concurrently 

Open to shift work / on-call rotations