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Desktop Support Specialist - Part-Time

salary Salary :

$3,000 - 3,800 monthly

icon briefcase Job Type : Part-Time

Number of Applicants

 : 

000+

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Job Description - Desktop Support Specialist - Part-Time

Your responsibilities will include but not limited to;

  • Collective responsibility with the rest of the global support team to ensure the Service Management ticket queues are effectively managed based on priority & commitment.
  • Effective management of your personal ticket queue.
  • Fundamental to advanced troubleshooting for day to day incidents or requests from End Users involving hardware, software or networking. Ensuring that all efforts are captured on to the ticketing system.
  • Basic Mobility Support
  • Project Support and Potential Leadership of Project Initiatives (Large Scale IT Objectives).
  • Basic Asset Management processes adherence to support ongoing accuracy of Asset Inventory Database and Stock. Effective management of hardware and software distributed to employees.
  • Knowledge Base Usage, Reference and Collective Improvement.
  • Timely support of End User Issues or Requests.
  • Assisting hiring manager on onboarding process and preparation of IT equipment of new employees (IT portion).
  • Occasional Creation of various forms of documentation. (Processes, Policies, Training Material, Quick Reference Guides, Knowledge base articles).
  • Understanding of various metrics reflecting the group’s performance.
  • Management of Project assignments and relevant activities as necessary in order to remain on-schedule for critical objectives.
  • Narrowing down issue and redirecting issues to SME as and when necessary.
  • Report customer feedback and potential improvements.

The following core skills are highly desirable;

  • At least 2 years’ experience in the IT industry and Customer Service Role
  • At least 2+ years’ related experience with increasing responsibility in a Service and Support technical role for a midsize or larger organization (700+ user environment).
  • Must possess excellent customer service skills and have the ability to interact professionally with a diverse group, executives, managers, subject matter experts and business users.
  • Maintains a high degree of professionalism in actions, demeanor and dress.
  • Requires a high level of expertise in both Windows and Apple operating systems, platform software and associated hardware. Understanding of networking principles and printing environments.
  • Possess a strong technology background with the ability to execute a task or project to completion.
  • Demonstrated ability to manage the full lifecycle of an End User computing environment from hire to refresh/retire.
  • Organized and deadline driven with the ability to track multiple tasks simultaneously. Able to effectively set priorities and work well under deadlines with a strong attention to detail.
  • Excellent teamwork skills and the ability to work unsupervised.
  • Demonstrated performance and aptitude consistent with client core values and culture.
  • Handles confidential and sensitive matters with tact and diplomacy.
  • Understanding of ITIL principles
Original job Desktop Support Specialist - Part-Time posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
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