We are seeking an IT Executive to provide reliable, responsive and user-focused IT support across the organisation. The role supports day-to-day technology operations, including user devices, business applications, cloud-based services and endpoint management through Microsoft Intune. The successful candidate will also contribute to IT documentation, staff enablement and the coordination of IT projects.

Responsibilities

IT Support and Service Delivery

• Provide support for end users across IT services, including infrastructure, hardware, software and business application issues.
• Log, track and update support tickets, ensuring timely resolution and clear communication with users.
• Collaborate with colleagues, vendors and stakeholders to deliver effective and consistent IT support.
• Assist with the setup, configuration and management of laptops, tablets and mobile devices using Microsoft Intune.
• Carryout regular checks and basic audits to support compliance with internal security policies and IT best practices.

Documentation, Training and Continuous Improvement

• Maintain accurate and up-to-date IT documentation, guides and internal knowledge materials.
• Conduct IT workshops or user briefings to help staff use digital tools effectively and securely.
• Keep current with relevant IT tools, platforms and service updates, and recommend practical improvements to existing processes and systems.
• Contribute to business process improvements by identifying recurring issues and documenting effective resolutions.
• IT Project Support
• Support IT project planning by assisting with scope definition, objectives, deliverables, timelines and stakeholder coordination.
• Coordinate project activities, resources and dependencies to help ensure smooth execution.
• Assist with tracking project progress against milestones, KPIs, and maintain project documentation such as plans, status updates, risk registers and issue logs.
• Any other duties as assigned.

Requirements

• Diploma or higher qualification in Information Technology, Computer Science or a related discipline.
• Minimum three years of experience supporting IT infrastructure and end users in a medium-sized enterprise environment.
• Working knowledge of IT infrastructure and technologies, including networks, databases and business applications.
• Hands-on familiarity with Microsoft Intune, Microsoft M365 products, cloud service support, ticketing processes and IT documentation are essential.
• Strong troubleshooting ability across applications and hardware systems.
• Good interpersonal skills, with the ability to communicate clearly and professionally with users, colleagues, vendors and stakeholders.
• Service-oriented and patient when supporting users with varying levels of technical knowledge.
• Willing to learn and support new applications as job scope evolves.