Head Of ITSM - Part-Time

Job Description

Avensys is a reputed global IT professional services company headquartered in Singapore. Our service spectrum includes enterprise solution consulting, business intelligence, business process automation and managed services. Given our decade of success, we have evolved to become one of the top trusted providers in Singapore and service a client base across banking and financial services, insurance, information technology, healthcare, retail and supply chain.

We are currently looking for Head of ITSM who has proven track record in IT Industry. This is an exciting opportunity to expand your skill set, achieve job satisfaction and work-life balance. More details as below.

Head of ITSM

Roles and Responsibilities

· Develop, enhance and implement IT service management strategies, policies, and procedures to support the organization’s goals and objectives.

· Lead a team of IT service management professionals, providing guidance, coaching, and mentorship to ensure effective service delivery.

· Ensure client agreed Critical Service Levels and Key Performance Indicators are met and launch specific Service Improvement Programs when certain CSL(s)/KPI(s) do not meet the target

· Collaborate with iCompaz and client stakeholders to understand business needs and requirements and align IT service delivery accordingly.

· Drive continuous improvement initiatives to enhance the efficiency, effectiveness, and quality of IT service delivery processes.

· Oversee incident, problem, change, request, configuration and knowledge management processes to minimize service disruptions and optimize service delivery.

· Ensure compliance with relevant regulations, standards, and best practices related to IT service management including that of client’s policies and mandates.

· Chair weekly, fortnightly, monthly and quarterly reviews of IT Service Management with respective client stakeholders; prepare and present reports in these forums.

Requirements:

· Bachelor’s degree in information technology, computer science, or a related field; master’s degree preferred.

· 15-20 years of experience in IT Service Management with at least 10 years of working experience working for a major Financial institution.

· IT service management certification (e.g., ITIL, COBIT) required.

· Strong knowledge of IT service management frameworks, methodologies, and best practices.

· Proven track record of successfully leading IT service delivery teams and driving process improvement initiatives.

· Excellent communication, interpersonal, and leadership skills.

· Ability to effectively manage multiple priorities in a fast-paced environment.

· Strong analytical and problem-solving abilities.

WHAT’S ON OFFER

You will be remunerated with an excellent base salary and entitled to attractive company benefits. Additionally, you will get the opportunity to enjoy a fun and collaborative work environment, alongside a strong career progression.

To submit your application, please apply online or email your UPDATED CV in Microsoft Word format to [email protected] Your interest will be treated with strict confidentiality.

CONSULTANT DETAILS:

Consultant Name : Seema Verma

Avensys Consulting Pte Ltd

EA Licence 12C5759

Privacy Statement:

We take your personal data protection seriously and adhere to both EU and local data protction regulations.

Upon submission of your CV, you grant Avensys Consulting permission to retain your personal information in our electronic database, unless you specify otherwise. This data will be used to evaluate your suitability for current and potential job openings within our organization. Should you wish to have your personal data removed at any point, a simple notification to us will suffice.

Rest assured, we will not disclose your personal information to any third parties, and we remain steadfast in our commitment to providing equal opportunities to all applicants.