Incident Manager (Cloud Migration) - Part-Time

The Incident Manager will be responsible for managing and coordinating all migration-related incidents during and after application cutover activities. The role ensures timely resolution, stakeholder communication, and operational stability throughout the migration lifecycle. Backup Change Manager.

Key Responsibilities

• Track, manage, and coordinate migration-related incidents during cutover and post-migration phases.
• Act as the central point of coordination for ongoing issues, escalations, and resolution tracking.
• Facilitate incident triage calls with technical teams, vendors, and client stakeholders.
• Monitor incident progress and ensure timely updates are communicated until closure.
• Maintain incident logs, action trackers, and status reporting dashboards.
• Escalate critical issues appropriately to ensure service restoration within agreed timelines.
• Coordinate root cause analysis and post-incident review activities.
• Provide regular operational updates to project leadership and stakeholders.
• Support stabilization activities during hypercare periods following migration.
• Provide backup support for Change Management activities during heavy pre-migration periods.

Required Skills & Experience

• Strong understanding of ITIL Incident Management processes.
• Experience managing incidents in enterprise IT or migration environments.
• Excellent coordination, communication, and stakeholder management skills.
• Ability to manage high-severity incidents under pressure.
• Familiarity with ITSM tools such as ServiceNow or equivalent.
• Strong analytical and problem-solving skills.

Preferred Qualifications

• ITIL Foundation certification or equivalent.
• Experience supporting migration cutovers or large-scale infrastructure/application transitions.

Knowledge of operationalsupport and service restoration processes