The Workspace Technology Engineer is responsible for supporting, maintaining, and improving end-user workspace technologies within the organization. This role is expected to work independently on day-to-day operations while contributing to design, improvement, and project initiatives
Key Responsibilities:
End-User Computing & Device Management
Manage device lifecycle activities including provisioning, patching, upgrades, and decommissioning
Administer endpoint management platforms such as Microsoft
Workspace & Collaboration Technologies
Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint
Assist with collaboration and productivity tool enhancements
Support virtual desktop or remote access solutions (e.g. AVD, VDI) where applicable
Security & Compliance
Implement and maintain endpoint security controls such as BitLocker, Defender, and compliance policies
Support identity and access management using Entra ID (Azure AD), MFA, and Conditional Access
Ensure workspace environments meet internal security, audit, and compliance requirements
Required Skills & Experience
Technical Skills
Strong experience with Windows 11 and Microsoft 365
Hands-on experience in Intune, and SCCM (Mandatory)
Hands-on experience in Virtual environment (VDI/AVD) (Mandatory)
Working knowledge of Entra ID (Azure AD), Group Policy, and endpoint security controls
Basic to intermediate PowerShell scripting skills
Familiarity with ITIL-based support processes
Experience
3–5 years of experience in Workspace role
Experience supporting enterprise or corporate IT environments
Exposure to audit, compliance, or regulated environments is an advantage
Preferred / Nice-to-Have
Microsoft certifications related to Modern Workplace or Endpoint Management
Experience with ServiceNow or other ITSM tools
Exposure to automation, VDI, or zero-trust security models.
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