Key Responsibilities

• Maintain and update IT asset inventory records (e.g., laptops, accessories, software licenses) in accordance with WOG asset management guidelines.
• Track issuance, transfer, and return of IT equipment for users, ensuring proper documentation and accountability.
• Raise, update, and monitor service requests in the ITSM portal for procurement, support, and access requirements.
• Coordinate with vendors for quotations, deliveries, and invoice processing.
• Maintain documentation of IT policies, user guides, and standard operating procedures (SOPs).
• Log and follow up on IT support issues, escalating when necessary.
• Support user onboarding and offboarding processes, including account setup and asset handling.
• Schedule and coordinate IT-related meetings, briefings, and training sessions.
• Prepare and submit monthly IT reports covering asset status, service request metrics, and pending actions.
• Handle general administrative tasks such as filing, data entry, and correspondence.

Key Requirements

• Prior experience in a WOG environment or familiarity with WOG IT processes preferred.
• Proficiency in Microsoft Office (Excel, Word, Outlook).
• Strong organisational skills and attention to detail.
• Effective verbal and written communication skills.
• Basic knowledge of IT systems and terminology.
• Experience with ITSM tools such as ServiceNow and BMC will be an advantage.