IT End User Support / Desktop Engineer - Part-Time

Role Type: Contract

Duration: 6 Months with an extension based on candidates' performance

We are looking for a motivated and service-oriented End User Desktop Engineer to provide frontline IT support for insurance agents and internal users. The successful candidate will be responsible for troubleshooting hardware and software issues, setting up laptops and tablets, managing IT assets, and ensuring users are able to work effectively with minimal downtime.

This role is suitable for candidates with foundational IT support experience who enjoy hands-on technical work and interacting with end users.

 Key Responsibilities:

 Technical Support & Maintenance:

• ·        Install, upgrade, andtroubleshoot Windows 10/11, Microsoft Office, and other authorized desktopapplications.
• ·        Support and maintainprinters, computer hardware, and peripheral equipment.
• ·        Perform preventivemaintenance and remedial repairs on desktops, laptops, and printers.
• ·        Ensure compliance withwarranty requirements and return defective parts to inventory.
• ·        Monitor, operate, andrestore service for PCs, laptops, and terminal service clients with authorizednetwork access.
• ·        Escalate complex issuesto Tier 3 support when beyond scope.

Operational Tasks:

• ·        Respond to and resolvehardware and application support queries escalated from the service desk.
• ·        Track and maintainhardware and software inventory.
• ·        Familiarize end-userswith basic hardware and software operations.
• ·        Collaborate withvendors and IT teams to resolve technical issues and support branchbuilds/upgrades.

Requirements

• ·Diploma/Degree inInformation Technology, Computer Science, or related field.
• ·1-2 years of experience in desktop support or IT helpdesk roles.
• ·Strong technical knowledge of current protocols, operating systems, and standards.
• ·Strong troubleshooting skills for hardware and software issues.
• ·Hands-on experience with Windows 10/11, Microsoft Office 365, Active Directory, Exchange, and remote working tools.
• ·Familiarity with ServiceNow or similar ticketing systems & asset management tools

Preferred Skills

• ·Experience supporting end users in a corporate environment
• ·Familiarity with ActiveDirectory, Microsoft 365, or endpoint management tools
• ·Knowledge of IT assetmanagement processes
• ·Experience supportingApple iPad or Android tablets is an advantage
• ·Exposure to ticketing systems such as ServiceNow or Jira is a plus