🚀 We’re Hiring: IT Support & Helpdesk (Level 1)

Join a public sector team and play a vital role in supporting frontline digital systems under a national initiative. This is an excellent opportunity to gain hands-on experience in IT support, user management, and operational processes while contributing to meaningful social impact.

📍 Job Highlights

Salary:

• Diploma: $2780/month
• Degree: $3340/month

Work Location: To Be Confirmed

Department: OSD / Ops Tech Branch (OTB) – ComLink+ (Level 1 Support)

Working Arrangement: 5 Days Work From Office (Office Hours)

Employment Type: 12-Month Contract
(e.g. 1 July 2026 to 30 June 2027)

🧩 Key Responsibilities

IT Support & Helpdesk (Level 1)

• Provide Level 1 support for system users by addressing queries and troubleshooting basic issues
• Escalate complex technical issues to relevant subject matter experts
• Track, monitor, and ensure timely closure of support tickets

User Account Management

• Assist users with account-related requests (creation, modification, deletion of access)
• Guide users on proper system access procedures

User Account Review (UAR)

• Support stakeholders in performing timely user access reviews
• Ensure compliance with review processes and timelines

Onboarding & System Support

• Provide basic onboarding support for new division representatives
• Assist users in navigating system functionalities

Administrative Support

• Maintain and update records and data accurately
• Support general operational and documentation tasks

✅ Who We’re Looking For

• Detail-oriented individuals with strong accuracy in handling data and tasks
• People-oriented with the ability to engage and support users effectively
• Strong ability to process and structure large volumes of information
• Able to work independently while managing multiple responsibilities

🔧 Must-Have Skills

• Good command of spoken and written English
• Strong Excel skills for data handling and tracking
• Excellent attention to detail
• Strong communication and interpersonal skills
• Ability to organise and manage tasks efficiently

🌟 Nice-to-Have Skills

• Prior experience in IT support/helpdesk roles
• Familiarity with user access management processes
• Experience working in public sector or government-related projects

💡 What We Look For

• Proactive and resourceful individuals who can handle user queries effectively
• Strong team players who thrive in a structured, fast-paced environment
• Service-oriented mindset with good problem-solving skills
• High level of adaptability and willingness to learn

📩 How to Apply

Apply via the designated job portal. Only shortlisted candidates will be contacted.

🔒 Data Privacy Notice

By submitting your resume or personal data, you consent to BGC Group Pte Ltd collecting, using, and disclosing your personal data to our clients and partners for evaluating your suitability for job opportunities and related recruitment services. You acknowledge that you have read, understood, and agree to our Privacy Policy for Job Applicants.

Internal Ref: ID – JO-28783
BGC Group Pte Ltd (Outsourcing)
EA License: 05C3053