IT SUPPORT ENGINEER - Part-Time

Salary :

$2,500 - 3,000 monthly

Company : GETRONICS SOLUTIONS (S) PTE LTD

Job Type : Part-Time

351 Braddell Road 351 On Braddell 579713

Number of Applicants

:

000+

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Job Description - IT SUPPORT ENGINEER - Part-Time

Support IT systems such as Applications, servers, printers, desktops, network, telecommunication (telephony) and other IT supported systems in customer site at Kerteh Plant
Manage and resolve IT logged/reported incidents/requests and identify corrective actions to support operational integrity of the systems.
Perform daily system maintenance and administration tasks, O/S, security, antivirus or any required patches.
Responsible to protect system & data integrity from unauthorized access.
Monitor and report on status and capacity of server performance/storage.
Work with external parties such as vendors and IT operation Centre to ensure end-to-end system, network or service delivery.
Securing the company network by establishing and enforcing policies, and defining and monitoring access.
Support and administer firewall environments in line with IT security policy
Commercially Confidential
Report network operational status by gathering and prioritizing information and managing projects
Performed upgrade data network equipment to the latest stable firmware releases
Doing routing configure and switching equipment, hosted IP voice services and firewalls
Design and implement new solutions to improve resilience of the current environment
Investigate root cause of IT incidents, implement remediation to remove errors, document the
remediation, and communicate to related/affected staff.
Maintain optimal spare and consumables units of PCs, printers, monitors, network switches and other IT
spares for continuous support.
Monitor IT tickets daily and attend the ticket immediately or according to its priority
Document the resolution once the incidents/requests are resolved before closing the tickets.
Manage/ensure IT asset record, PC to employee record, and software license to employee record are maintained up-to-date.
Manage IT software/hardware/service licenses by keeping track of available software licenses and their
license compliance within the plant.
Maintain the documentation on IT operation/projects/change request and implement application policy and procedures.
Lead, manage or participate in IT projects.
Manage IT vendors on their service deliveries, monitor their service, prepare vendor service evaluation.
Liaises with vendors, consultants and other external sources for technology awareness and support

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About the Company

GETRONICS SOLUTIONS (S) PTE LTD

The Getronics family is an ICT Services group consisting of the Getronics and Connectis brands. With an extensive history that extends over 125 years, the Getronics family has nearly 4,500 employees in 22 countries across Europe, Asia Pacific & Latin America, and has a complete portfolio of int...