IT Support Executive With AI - Part-Time

Ideal Candidate Profile

Title: Operations Executive (1-Year Contract, Convertible to Permanent)

Salary: SGD 2,000 – 3,500/month

Experience: 1–3 years (Fresh graduates with strong technical aptitude are welcome for a junior role)

What Success Looks Like

You are someone who enjoys solving problems before they become problems. Whether it’s setting up a laptop for a new hire, troubleshooting a network issue, negotiating with vendors, automating repetitive tasks using AI, or ensuring invoices are organised, you thrive on keeping the business running smoothly behind the scenes.

This is a hands-on operations role that combines IT support, office administration, procurement, process improvement, and AI-driven automation. You’ll work closely with Directors, the HR Manager, and cross-functional teams to improve operational efficiency across the company.

Key Responsibilities

IT & Technical Operations

• Set up and configure workstations for new employees.
• Perform hardware upgrades (RAM, SSDs, GPUs) and basic PC repairs.
• Troubleshoot hardware, software, printer, and network issues.
• Manage software licences and subscriptions.
• Maintain IT asset inventory.
• Coordinate internet, networking, and office infrastructure.

Operations & Administration

• Execute employee onboarding and offboarding.
• Track operational expenses and budgets.
• Consolidate invoices for Finance each month.
• Maintain operational documentation and SOPs.
• Coordinate office maintenance and renovations.
• Support operational projects from planning to execution.

Procurement & Vendor Management

• Source hardware, software, and office equipment.
• Negotiate with suppliers for competitive pricing.
• Manage vendor relationships and contract renewals.
• Coordinate equipment disposal and replacements.

AI & Process Improvement

• Identify repetitive manual workflows.
• Implement AI tools and agentic AI solutions to automate operational processes.
• Improve internal workflows and documentation.
• Recommend technology solutions that increase productivity.

Cross-functional Support

• Assist HR with recruitment coordination, reporting, and database management.
• Support Directors and Department Leads with operational initiatives.
• Handle urgent operational issues and prioritise effectively during crises.

Must-Have Skills

Technical

• Comfortable assembling and upgrading PCs (RAM, SSD, GPU, peripherals).
• Basic networking knowledge (routers, switches, Wi-Fi, printers).
• Windows troubleshooting.
• Microsoft 365 and Google Workspace administration.
• Experience with software licensing and IT asset management.

AI & Automation

• Experience using AI tools such as ChatGPT, Claude, Gemini, Copilot, or similar.
• Familiarity with workflow automation platforms (e.g. Zapier, Make, n8n) is an advantage.
• Interest in implementing agentic AI to automate operational tasks.

Operations

• Procurement and vendor management.
• Budget and expense tracking.
• Documentation and SOP creation.
• Inventory management.

Soft Skills

• Highly organised and detail-oriented.
• Self-starter who takes ownership without waiting for instructions.
• Strong problem-solving skills.
• Able to prioritise under pressure.
• Calm during operational or technical incidents.
• Excellent communication skills with stakeholders ranging from interns to Directors.
• Comfortable juggling multiple responsibilities simultaneously.

Preferred Qualifications

• Diploma or Degree in Operations Management, Business Administration, Information Technology, or a related field.
• 1–3 years of experience in operations, office administration, IT support, or facilities management.
• Fresh graduates with exceptional technical aptitude and initiative are encouraged to apply for a junior position.

Employment Details

• Salary: SGD 2,000–3,500/month
• Employment Type: 1-year contract with potential conversion to permanent based on performance
• Working Hours: Monday to Friday, 10:00 AM – 7:00 PM
• Reporting To: Director and HR Manager

Benefits

• 14 days Annual Leave
• After 3 months of service:5 days Compassionate Leave2 days Family Care Leave2 days Marriage LeaveOutpatient medical reimbursement of up to SGD 40 per visitDental reimbursement of up to SGD 75 per contract year

Ideal Backgrounds

Candidates from any of the following backgrounds would likely perform well in this role:

• Operations Executive
• Office Manager
• IT Support Executive
• IT Administrator
• Facilities Executive
• Operations Coordinator
• Administrative Executive with strong IT skills
• Startup Operations Generalist
• Technical Support Executive