IT Tech Support Analyst - Part-Time

Role:
Be part of the dynamic support organization responsible for supporting a full range of applications and to ensure a stable and resilient non-production& production environment for the business and operations.

The Team is responsible for-

-       Change Implementation and management of Global Trade Tools in APAC

-       Managing the APAC Instances of the Trade Back Office System

-       Overseeing complex Workflow systems for Traditional Trade and Trade Transactions Processing in APAC

-       Technical SPOC for APAC Transaction Banking Trade stakeholders

-       Understanding and working within local regulations frameworks and requirements (Security, Infra, etc.,)

Direct Responsibilities:

-       Use your technical expertise to support the Team in ongoing activities

-       Application setups and interface configurations

-       Assist with issues analysis, troubleshooting and fix

-       Monitor and maintain stable application platforms in DEV, SIT, QA, UAT, STG and Prod

-       Aligning with Project Team for technical tasks related to project delivery

-       Analyze, Track and manage Production Incidents/problem tickets

-       Co-ordinate with Development team for issue fixes, delivery, testing and deployment to Production

-       Change Request preparation and related tasks

-       Analyze and Manage dependencies within different components and systems

-       Understand the application functionality to link the same to technical setup

-       Liaise with BA and provide required technical support

-       Liaise with Infra Team for ongoing patches, environment maintenance, incident resolution and new setups

- Work with the Application Production Support (APS)Team for incident investigations, deployment activities, monitoring

Specific Qualifications

-        Experience 4+ years

-        Experience on Linux / Shell script, Oracle PL/SQL, Autosys & Java

-        Experience on Jenkins Scripting preferred

-        Any certification on Linux / Shell script, Oracle PL/SQL & Java

If interested, you can click on “Apply here” or write an e-mail to [email protected] with your updated resume.

NOTE: - Only shortlisted candidates will be contacted back.

Thanks & Regards

Deeksha Agarwal

EA Licence No.91C2918

Personnel Registration No. R26161520