L1 Network Engineer - Part-Time

Network Operations, Administration, Maintenance, Technical Support, Monitoring, Change Management, RCA, and Documentation.

·       24x7 network monitoring and alert management.

·       First-level troubleshooting of LAN/WAN, routers, switches, firewalls, and network circuits. Incident logging, ticket management, escalation, and follow-up.

·       Network health checks and performance monitoring.

·       User MACD (Move, Add, Change, Delete) requests.

·       Maintaining network documentation and inventory records.

·       Monitoring security logs and reporting abnormalities.

·       Supporting firmware/software upgrades under supervision.

·       Coordinating with carriers, vendors, and internal teams for fault resolution.

·       Preparing daily, weekly, and monthly operational reports. 

·       Root Cause Analysis ownership for Severity-1 incidents.

Role Summary:

Provide first-level operational support for enterprise network infrastructure including routers, switches, firewalls, WAN links, DNS/DHCP services, and network monitoring systems. Responsible for incident handling, troubleshooting, health monitoring, escalation management, documentation updates, and coordination with vendors to ensure network availability and service continuity.

Key Skills:

·       TCP/IP, LAN/WAN, VLAN

·       Palo Alto, Cisco Switches & Routers

·       Firewall Monitoring

·       DNS, DHCP, VPN

·       SolarWinds, PRTG, Nagios or similar monitoring tools

·       ITIL Incident & Change Management

·       Basic Network Security Concepts

·       Documentation and Reporting

·       Certifications Preferred:

·       Cisco Certified Network Associate (CCNA)

·       CompTIA Network+

·       ITIL Foundation

Key Requirement:

·       Singapore / PR / EP

·       Experience: 1–3 Years

·       Well versed with Palo Alto and Network Infrastructure