L2 Cloud Engineer (Weekends, Shifts) #IKR - Part-Time

Successful candidate must be comfortable with rotation shifts and weekends as and when required.

Responsibilities:

• Proactively monitors the work queues.
• Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA.
• Updates tickets with resolution tasks performed.
• Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner.
• Captures all required and relevant information for immediate resolution.
• Provides second level support to all incidents, requests and identifies the root cause of incidents and problems.
• Executes changes with clear identification of risks and mitigation plans to be captured into the change record.
• Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift.
• Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management.
• Works with automation teams for effort optimization and automating routine tasks.
• Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc.
• Identifies problems and errors before they impact a client’s service.
• Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting.
• Leads and manages all initial client escalation for operational issues.
• Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items.
• Ensures all changes are carried out with proper change approvals.
• Plans and executes approved maintenance activities.
• Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles.
• Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort.
• May also contribute to / support on project work as and when required.
• May work on implementing and delivering disaster recovery functions and tests.
• Any other ad-hoc duties as assigned by supervisor.

Requirements:

Degree in IT or related discipline

Relevant certifications include (but not limited to) -

• CCNP or equivalent certification
• CCNA certification in must, CCNP in Security or PCNSE certification is good to have
• Microsoft Certified: Azure Administrator Associate
• AWS Certified: Solutions Architect Associate
• Veeam Certified Engineer
• VMware certified Professional: DATA Centre Virtualization

• Moderate level years of relevant managed services experience handling cross technology infrastructure.
• Moderate level knowledge in ticketing tools preferably Service Now.
• Moderate level working knowledge of ITIL processes.
• Moderate level experience working with vendors and/or 3rd parties.

For Patch management, focus is on the following –

Patch Management Lifecycle 

   - Monitoring & Identification

     - Track vendor releases (Microsoft,Linux, third-party apps).  

     - Monitor security bulletins (e.g., CVE,NVD, vendor advisories).  

   - Assessment & Prioritization

     - Evaluate patches for severity(Critical, High, Medium, Low).  

     - Check compatibility with existing systems.  

   - Testing & Validation 

     - Deploy patches in a staging/test environment.  

     - Verify stability and functionality post-patch.  

   - Approval & Scheduling  

     - Coordinate with stakeholders (IT,Security, Business Units).  

     - Plan deployment during maintenance windows.  

Patch Deployment & Automation 

   - Use tools like:  

     - WSUS/SCCM (Windows)  

     - Ansible/Puppet/Chef(Linux/Cross-platform)  

     - Ivanti/Ninja RMM (Enterprise patch management)  

   - Automate patch rollouts where possible. 

   - Handle manual patching for legacy/critical systems.  

Compliance & Reporting  

   - Ensure systems meet regulatory requirements(e.g., PCI-DSS, HIPAA, NIST).  

   - Generate patch compliance reports (missing patches, success/failure rates).  

   - Maintain audit trails for compliance checks. 

Troubleshooting & Remediation  

   - Investigate failed patch deployments.  

   - Resolve conflicts (e.g., software dependencies, reboot issues).  

   - Roll back problematic patches if needed. 

Vulnerability Management Coordination  

   - Work with Security/GRC teams to align patching with vulnerability scans (Nessus, Qualys, OpenVAS).  

   - Prioritize patching based on risk exposure

Interested applicants, please email your resume to Karin Chan Wei Kien

Email: [email protected]

CEI Reg No: R1104584

Recruit Express Pte Ltd

UEN: 199601303W

EA Licence No: 99C4599