Network Operation Centre (NOC) Engineer - Part-Time

Employment Type: 2 years contract (renewable)
Working Hours: Rotating 12-hour shift (8am to 8pm/ 8pm to 8am)
Location: Tuas

Job Scope

Onsite NOC Engineer is responsible for Network support for LAN/WAN (24x7 Shift-based) Operational tasks: incident, request, and changes, meeting customer’s requirements and Service Level Agreements (SLA).

• Monitoring alerts sent by Monitoring Tools
• Work at heights (Training provided)
• Log, update, and progress tickets to resolution
• Perform daily level health check for in-scope infrastructure.
• Work hand to hand directly with customer at site to handle queries, investigate incidents reported, resolve the incidents, apply fixes.
• Perform level 1 basic troubleshooting for the Network based on the Work Instruction by Level 2 Engineers.
• Escalate to next-level engineers across platforms if the incident/problems cannot be resolved.
• Create Reports and meetings (daily, monthly, and ad hoc)
• Work with Singtel Partner to engage and resolve technical issues and RMA
• Maintain and update CMDB or Asset list
• Follow-up next level engineers for the outstanding tickets
• Follow escalation matrix during critical incidents or issues attention.
• To assist the Team Lead/Operations Manager to train and guide junior team members
• Analyzing, troubleshooting, and correcting infrastructure (network) on-site
• Timely update and progress incident tickets with quality updates.
• Responsibility for patching, health check & hardening remediation as per the level 2 engineer instructions
• Performing a remote standard (Simple) change request as per the change window
• Responsible for applying operating system updates, patches, and configuration changes as per SOP
• Quarterly, half-yearly, and yearly activities support, like verifying assets and updating inventory

Technical experience:

• Experienced in NOC operations support across minimum one area (network and Firewall)
• Experiences insupporting network, systems (Cisco Product)
• Experienced in troubleshooting network devices and /or firewall problems, diagnosing and solving hardware/software issues, analyzing system logs, and identifying potential issues/incidents

Requirements

• Diploma in Computer Science / IT or equivalent
• At least 2 years of experience in NOC support – intrastate support and maintenance(LAN/WAN)
• Managing IT Infrastructure operations (minimum 2 years)
• Possess valid Singapore Driving License (Class 3) (mandatory)
• Possess Cisco Certified Network Associate (CCNA) (mandatory)
• Possess ITIL Foundation (optional)
• Possess experience and skills in incident management, Cisco Switches and routers, Ticketing tool like ServiceNow or Remedy, etc., MS Word and Excel.
• Excellent spoken and written English
• Good Team Player and able to work independently