• Daily Operations & Monitoring
i. Monitor Application Delivery Controllers (ADC), Load Balancers, and related systems
ii. Ensure system health, resource utilization, and traffic performance
iii. Review logs, alerts, and dashboards
iv. Perform routine checks (CPU, memory, sessions, throughput)
v. Verify backup and failover readiness
vi. Working hours: 9:00am to 6:00pm (business days)
• Incident Management
i. Troubleshoot application and ADC issues
ii. Perform root cause analysis
iii. Coordinate with Sangfor TAC
• Change & Configuration Management
i. Implement configuration changes (e.g. VIPs, policies, SSL certs, routing rules)
ii. Support application onboarding and migration
iii. Maintain configuration consistency across environments
iv. Perform impact analysis before changes
v. Follow change management procedures and approvals
• Performance Optimization
i. Analyze traffic patterns and application behaviour
ii. Optimize load balancing algorithms and policies
iii. Fine-tuning caching, compression, SSL offloading
iv. Identify bottlenecks and recommend improvements
v. Conduct periodic performance reviews
• High Availability & DR
i. Maintain HA clustering and conduct DR drills
• Capacity Planning & Reporting
i. Track usage trends and growth patterns
ii. Provide capacity recommendations
iii. Generate weekly/monthly reports including:
a. Availability and uptime
b. Incident summary
c. Performance metrics
d. Security events
• Documentation
i. Maintain up-to-date network and application delivery diagrams
ii. Document configurations, procedures, and SOPs
iii. Create knowledge base articles for recurring issues
• Stakeholder Engagement
i. Attend meetings and provide recommendations
INVENTIVO PTE. LTD.
Inventivo Pte. Ltd. was founded to provide world-class standards IT Professional Services, IT Managed Services, and IT Man-Power Outsourcing Services. We are formed by a team of experts who has been working in MNC environment to deliver large projects. We provide services/consultation for most of...
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