Production Support - Part-Time

Production Support Engineer — International Wealth Management (IWM)

Reporting to: Production Service Team Lead
Shift / On-call: Shift coverage (7:00–16:00 / 9:00–18:00) with on‑call and IWM IT Helpdesk duties

Role summary Member of the Production Service team supporting systems used by the International Wealth Management (IWM) division.You will own daily application and system support, incident/problem/change management, and front‑to‑back user requests. The role requires strong Unix andSQL skills; Avaloq experience is a plus.

Key responsibilities

• Provide day‑to‑day application and system support for IWM (shift and on‑call duties); man the IWM IT Helpdesk as required. 
• Monitor production environment health; maintain high availability and performance of critical systems. 
• Triage and resolve production incidents; provide workarounds and escalate to vendor/development teams when necessary. 
• Drive incident lifecycle: logging, follow‑up, RCA/postmortems and mitigation of root causes. 
• Liaise with business users to ensure timely resolution of issues and clear communication of impact/status. 
• Coordinate releases, change implementation and system upgrades with infrastructure, development and vendor teams. 
• Support UAT and production rollouts for BAU changes and projects; collaborate closely with development teams. 
• Work with regional IT teams and other IT business units to maintain reliable upstream/downstream processing. 
• Participate in business continuity planning and exercises; contribute to regional/global projects as needed. 
• Automate routine tasks and contribute to runbooks and operational runbooks‑as‑code.

Mandatory requirements

• University degree. 
• Minimum 3 years’ application support experience in a banking / financial institution environment. 
• Strong hands‑on experience with Unix/Linux administration and scripting (shell, Python, Perl or similar). 
• Strong SQL skills (Oracle 19c, MSSQL) and experience working with database troubleshooting and tuning. 
• Experience supporting Wealth Management systems, Order Management or Execution Management systems (preferred). 
• Experience with job schedulers (ideally AutoSys). 
• Ability to multitask, prioritise under pressure, and deliver clear, professional communication at all levels. 
• Good analytical and problem‑solving skills; self‑motivated, reliable team player. 
• Hands‑on experience with either Avaloq, MarginMan, or AWS.

Preferred

• Avaloq certification or completed Avaloq training. 
• ITIL v3 (or equivalent) qualification. 
• Practical understanding of market data, financial models, and front‑to‑back workflows (FX, MM, Equity, Derivatives). 
• Knowledge of FIX protocol. 
• Experience with cloud operations, microservices, and automation (Terraform, CI/CD). 
• Proficiency in Python/Perl and Excel for operational tooling and automation. 
• Prior exposure to regulated/financial services environments.

Key competencies

• Incident management and operational ownership. 
• Strong scripting and automation mindset. 
• Clear stakeholder communication and stakeholder management. 
• Customer focus with ability to present professionally to front‑office and tech teams.

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