Logo-of-OPTIMUM-SOLUTIONS-(SINGAPORE)-PTE-LTD-hiring-for-jobs-in-Singapore-on-GrabJobs

Program Manager, Global Operations, Data Analytics (8-Months Contract) - Part-Time

salary Salary :

$10,000 - 13,000 monthly

icon briefcase Job Type : Part-Time

Number of Applicants

 : 

000+

Click to reveal the number of candidates who applied for this job.

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications
happy man
thunder iconActivate JobCopilot

Job Description - Program Manager, Global Operations, Data Analytics (8-Months Contract) - Part-Time

Our client, a leading global technology organization, is seeking an experienced Program Manager to drive operational excellence, process optimization, stakeholder management, and large-scale business transformation initiatives across regional and global operations.

This is a contract role ending on 12 Feb 2027.

Responsibilities:

  • Develop, maintain, and continuously improve standard operating procedures (SOPs), process maps, workflow documentation, knowledge resources, training materials, and certification programs to ensure operational consistency and scalability.
  • Lead and contribute to strategic projects that address large-scale operational challenges by partnering with cross-functional stakeholders on project scoping, execution, implementation, and change management activities.
  • Analyze operational performance trends, identify inefficiencies, and implement process improvements that enhance productivity, resource utilization, automation adoption, cross-site collaboration, and overall operational effectiveness.
  • Manage supplier and internal partner selection processes, onboarding activities, performance evaluations, and progress reviews to ensure successful delivery of project objectives and operational outcomes.
  • Collaborate with internal stakeholders and service providers to simplify complex workflows, implement process enhancements, and develop workflow efficiency frameworks that proactively identify operational gaps and improvement opportunities.
  • Drive exceptional customer and employee experiences across end-to-end programs, policies, and operational processes by ensuring efficient and scalable service delivery models.
  • Drive the ideation, development, launch, and scaling of solutions that improve operational efficiency, customer satisfaction, cost optimization, capacity planning, and business performance at local, regional, and global levels.

Requirements

  • 7+ years of experience managing operational processes, including SLA governance, queue and ticket management, customer support operations, and service delivery performance monitoring.
  • Strong data analytical skills with the ability to collect, synthesize, interpret, and leverage data to support operational planning, decision-making, and continuous improvement initiatives.
  • Strong understanding of business operations, industry practices, and domain-specific knowledge, with the ability to translate business requirements into scalable operational solutions.
  • Experience identifying, implementing, and managing process improvements, automation opportunities, and operational efficiency initiatives using relevant tools and technologies.
  • Strong stakeholder, client, and partner management skills, with the ability to build trusted relationships, influence decisions, manage expectations, and drive alignment across cross-functional teams.
Original job Program Manager, Global Operations, Data Analytics (8-Months Contract) - Part-Time posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Share Job
Share Job

About the Company

OPTIMUM SOLUTIONS (SINGAPORE) PTE LTD

OPTIMUM SOLUTIONS (SINGAPORE) PTE LTD

Read more about the company

Auto-Apply to Similar Jobs with your AI JobCopilot

thunder icon Auto-Apply with AI
💰

Technology Salaries

Similar Jobs in Singapore

GrabJobs is the no1 job portal in Singapore, connecting you to thousands of jobs fast! Find the best jobs in Singapore, apply in 1 click and get a job today!

Mobile Apps

Copyright © 2026 Grabjobs Pte.Ltd. All Rights Reserved.