Program Manager - Part-Time

We are looking for a self-motivated rounded IT professional with prior experience in managing multiple IT Development and Support teams in an outsourced environment in BFSI (Banking, Financial Services & Insurance) domain.

The successful candidate should have hands-on experience of managing large, outsourced IT development/ transformation teams, good understanding of IT process and procedures &identifying and implementing the productivity improvement levers, good project management knowledge including various project management methodologies – like Agile, Waterfall etc. The candidate is also responsible for establishing operating procedures, people management, planning activities & work assignment within the span of control.

The primary KPP would be delivery excellence parameters, customer satisfaction index and P&L responsibility.

Job Requirement

• Having managed large Development and Production Support teams in an onsite offshore environment involving more than 50+ FTEs
• Domain knowledge on Payments, Channels and wealth management
• Experience of working in multi-vendor environment
• Good Project management experience/knowledge using various project management methodologies like Agile Scrum/Kanban, Waterfall, Iterative etc.
• Should certified in Project management practices and Agile WoW
• Should have experience managing delivery in BFSI domain, Retail Banking and Payments exposure
• Should have experience back ground in Development, Testing
• Experience in managing project delivery in cloud technologies
• Prior experience in managing multi-ethnic, multi-geo teams.
• Understanding IT outsourcing engagement and commercial models.
• Ability to demonstrate through experience the understanding and implementation of ITIL process, good understanding of productivity improvement levers to achieve efficiency of operations.
• Manage overall team’s service quality and lead in any service recovery issues with Clients.
• Ability to manage the Fixed price engagement – should be able to demonstrate how scope, schedule and budget are managed effectively.
• Ability Demonstrate good technical acumen by having strong technical background for effective management of the team.
• Excellent customer orientation and communication skills.
• Experience of managing/ participating in RFP/Bid process including Due Diligence

GOOD to HAVE

• Understanding IT outsourcing engagement and commercial models.
• Prior experience of managing transitions including transition from incumbent vendors

Non-Technical/ Soft Skills

• Willingness to learn new technologies and ability to adopt to work in a corporate environment
• Outstanding communication skills both oral and written, technical and non-technical and the ability to work with diverse group of individuals in a professional environment.
• Ability to communicate both oral and written with client mid/senior management professionals.
• Ability to present status report in a senior management forum and ability to articulate and answer questions.
• Good Negotiation and interpersonal skills.
• Good Team player