Project Manager (Operations & Maintenance) - Part-Time

Responsibilities:

• Oversee the operations and maintenance of the CCTV system for a Government Authority in Singapore, ensuring high system availability, compliance with contractual Service Level Agreements (SLA), and continuous system performance optimisation.

• Lead and manage 24/7 maintenance operations including fault response, troubleshooting, rectification, and incident management to ensure system uptime, reliability, and operational availability.

• Monitor system performance, logs, alarms, and metrics to detect faults early, conduct root cause analysis (RCA), and implement corrective and preventive actions.

• Establish and enforce preventive and corrective maintenance regimes, including routine inspections, servicing, firmware/software updates, and system tuning.

• Manage system lifecycle activities including asset inventory, spare parts management, equipment replacement, upgrades, and relocation.

• Coordinate with internal engineering teams, customer representatives, and subcontractors for fault escalation, troubleshooting, and service delivery.

• Evaluate and propose system enhancements, upgrades, and optimisation initiatives, and oversee implementation while ensuring minimal service disruption and proper change management.

• Serve as the primary point of contact with the Authority, conducting SLA reviews, governance meetings, and ensuring compliance with contractual, regulatory, and audit requirements.

• Prepare and submit monthly reports, maintenance records, and documentation including SOPs, maintenance logs, incident reports, and system configurations.

• Manage internal maintenance teams and external vendors, ensuring compliance with safety, security clearance, and site requirements.

Requirements:

• Bachelor’s degree in Engineering, Computer Science, or related discipline.

• Project Management Professional (PMP) or equivalent certification preferred.

• Minimum 3 years of experience in maintenance or operations management of large-scale systems.

• Experience managing SLA-driven maintenance contracts, preferably for government or critical infrastructure.

• Strong understanding of CCTV systems, networking, and system integration.

• Proven experience in incident management, root cause analysis, and system operations.

• Strong stakeholder management, communication, and problem-solving skills.

• Experience working with Government projects or regulated environments.

• Familiarity with cybersecurity standards (e.g., IM8, CSA guidelines).

• Knowledge of IT service management frameworks (e.g., ITIL).

• Experience managing 24/7 operations and support teams.

• Experience managing vendor contracts and service providers.

If you are keen, please email your updated resume to [email protected]
EA License no.14C7275/Registration no. R1434860

Please take note that only shortlisted candidate will be contacted. Thank you.